Summary
Work History
Education
Skills
Timeline
Generic

Quadejha Gray

Biloxi,MS

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities. Structured Job Title possessing Number wpm typing speed and first-rate organizational and communication abilities. Prepares and examines legal documents, administers oaths and records minutes. Focused on liaising between judges and other county departments and agencies.

Work History

Deputy Court Clerk

Gulfport Municipal Court
  • Received and routed court documents that was applicable between judicial chambers, prosecutor's office, and police department to ensure accurate and proper filling
  • Notify defendants and counsel of court appearances and prepares subpoenas
  • Research case management system or records management system to retrieve court case information
  • Import documents and scans traffic, parking, criminal misdemeanor affidavits, civil domestic abuse, and environmental code violations into case management system
  • Performed all court functions and operations within the court's case management system; including data entry, verification of import from police department, courtroom and docket management, collections, and cashier functions
  • Preformed duties associated with cash/surety bonds, appeals, expungements
  • Took payments for collections, warrants, or for jail
  • Complete court docket preparation prior to court sessions, schedule court events and manage dockets during court sessions
  • Assists judge in courtroom and coordinate courtroom activity, including attendance at jail arraignments.

Guest Service Lead/ Reservationist

Keesler Inns
09.2021 - Current
  • Responsible for monitoring the Lodging Educational Institute training program in accordance with Air Force Lodging standards
  • Works with section supervisors to determine training needs
  • Tracks courses required to maintain or earn hospitality certifications
  • Oversees and manages the in-house training program
  • Accepted payment, makes change, and presents departing guests' checkout statements
  • Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report
  • Balances workload of team members during shift ensuring efficient output of work
  • Provides justification and obtains approval, if necessary, to deviate from the approved budget
  • Approves Purchase Card and GPC card transactions
  • Serves as the primary point of contact for all resident related inquires
  • Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed
  • Ensures that only authorized patrons use government-sponsored quarters
  • Answering incoming calls from guest’s regards
  • Fostered strong working relationships with all hotel departments
  • Conducting high volume emails and contact with daily
  • Ensures completion of hospitality training required for certification with AH&LA/ Educational Institute
  • Coordinates with the Lodging Educational Institute to obtain training dates, materials, and instruction plans
  • Assesses the effectiveness of training standards in all areas of Lodging
  • Observes and reviews processes and performance in the workplace and adjusts training programs to address any performance shortcomings noted
  • Serve as the primary point of contact for all resident related inquires
  • Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed
  • Ensures that only authorized patrons use government-sponsored quarters
  • Answering incoming calls from guest’s regards
  • Fostered strong working relationships with all hotel departments
  • Conducting high volume emails and contact with daily.

Administrative Assistant

Inns Of Keesler
08.2018 - 09.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Guest Service Representative

Keesler Inns
08.2018 - 09.2021
  • Receives and confirms room reservations by letter, telephone, email, or personal contact
  • Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed
  • Ensures that only authorized patrons use government-sponsored quarters
  • Calculates and posts charges to patrons' accounts and balances totals with control records
  • Accepts payment, makes change, and presents departing guest’s checkout statements
  • Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report
  • Ensures required information is received from guest and entered guest folio
  • Prints backup reports from property management system
  • Ensures housekeeping status of rooms is updated
  • Records and notifies appropriate person/organization of maintenance problems reported by guests
  • Ensure front desk area and lobby remains clean
  • Process Night Audit procedures and close credit card machines nightly
  • Maintains the lost and found program
  • Ensures that customer service is the first priority
  • Performs other related duties as assigned.

Education

High School Diploma -

Gulfport High School
Gulfport, MS
08.2009 - 05.2013

Skills

  • Management
  • Data Analyst
  • Marketing Adhere laws/policies
  • Administrative Assistant (10 years)
  • Communication Skills
  • Microsoft Office (12 years)
  • Financial management
  • Strong attention to detail
  • Time Management
  • Organizational Skills
  • Clerical
  • Paperwork management
  • Recordkeeping skills
  • Strong Organization
  • Legal Terminology Knowledge
  • Schedule Management

Timeline

Guest Service Lead/ Reservationist

Keesler Inns
09.2021 - Current

Administrative Assistant

Inns Of Keesler
08.2018 - 09.2021

Guest Service Representative

Keesler Inns
08.2018 - 09.2021

High School Diploma -

Gulfport High School
08.2009 - 05.2013

Deputy Court Clerk

Gulfport Municipal Court

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Quadejha Gray