Quadrea Clarke
Snellville,GA
Summary
Resourceful Lead / Manager offering 7 years of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Customer Success Manager (PART-TIME)
Omni Ineteractions
07.2023 - Current
- Monitored compliance with company policies and industry regulations related to privacy protection and data security within the customer service department.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Lead Flight Attendant
Delta Airlines
08.2021 - Current
- Enhanced customer satisfaction by ensuring timely and efficient in-flight services.
- Maintained a safe and comfortable environment for passengers by enforcing safety regulations and procedures.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Trained new flight attendants to ensure consistent high-quality service across all flights.
- Conducted pre-flight briefings for crew members, ensuring proper understanding of safety protocols and expectations.
- Streamlined communication between cabin crew members during flights, enhancing teamwork and collaboration within the team.
- Evaluated crew performance during flights, providing constructive feedback for continuous improvement.
DEALER SUPPORT SUPERVISOR
RAC, RENT-A-CENTER CORP CALL CENTER
05.2019 - 05.2021
- Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
- Streamlined support processes for increased efficiency and improved response times.
- Implemented a knowledge management system to centralize information resources for easy access by the support team.
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
- Increased first-call resolution rates by developing troubleshooting guides tailored specifically towards common technical issues faced by users.
DEALER SUPPORT SPECIALIST
RAC, RENT-A-CENTER CORP CALL CENTER
08.2018 - 05.2019
- Fraud detection
- Reduced downtime for clients by proactively identifying potential system vulnerabilities and implementing corrective measures.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging
- deadlines.
- Responded to customer requests for products, services, and company information.
Education
B.A FINANCE (PURSUING) -
GEORGIA STATE UNIVERSITY
01.2024
HIGH SCHOOL DIPLOMA -
SHILOH HIGH SCHOOL
05.2013
Skills
- Team Collaboration
- Customer Account Management
- Pipeline Development
- Training Programs
- Client Service Optimization
- Research and Due Diligence
- Negotiation and Conflict Resolution
- Performance Evaluations
- Interpersonal Relations
Timeline
Customer Success Manager (PART-TIME)
Omni Ineteractions
07.2023 - Current
Lead Flight Attendant
Delta Airlines
08.2021 - Current
DEALER SUPPORT SUPERVISOR
RAC, RENT-A-CENTER CORP CALL CENTER
05.2019 - 05.2021
DEALER SUPPORT SPECIALIST
RAC, RENT-A-CENTER CORP CALL CENTER
08.2018 - 05.2019
B.A FINANCE (PURSUING) -
GEORGIA STATE UNIVERSITY
HIGH SCHOOL DIPLOMA -
SHILOH HIGH SCHOOL
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