Quai'sean Bernard
Jacksonville,FL
Summary
Proven track record in enhancing operational efficiency and client satisfaction at Mayo Clinic, leveraging exceptional organization and proficiency in computer technology. Skilled in fostering team collaboration and managing resources effectively, resulting in improved workflow and service quality. Excellent problem-solver and clear communicator with an upbeat personality. Skilled in working under pressure and adapting to new situations that offer professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills
Overview
8
8
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
07.2023 - 06.2024
- Established relationships with guests to grow and retain client base.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Fulfillment Associate
Target
11.2020 - 06.2023
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Supervisor of Operations
Freddy's Frozen Custard & Steakburgers
04.2016 - 10.2020
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Education
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL05.2025
High School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FL06.2020
Skills
- Time management expertise
- Exceptional organization
- Proficiency in Computer Technology
- Electronic Medical Records
- Insurance Verification
- Front Desk Operations
Timeline
Desk Operations Specialist
Mayo Clinic
07.2023 - 06.2024
Fulfillment Associate
Target
11.2020 - 06.2023
Supervisor of Operations
Freddy's Frozen Custard & Steakburgers
04.2016 - 10.2020
Associate of Arts -
Florida State College At Jacksonville
High School Diploma -
Duncan U. Fletcher High School
Similar Profiles
Sai Inesh NallamothuSai Inesh Nallamothu
Medical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of NeurologyMedical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of Neurology
Yadira MartinezYadira Martinez
Registered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient PsychiatryRegistered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient Psychiatry
Lori A. HosekLori A. Hosek
RN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo ClinicRN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo Clinic