Quai'sean Bernard
Jacksonville
Summary
A hardworking and passionate job seeker with solid organizational skills. Proficient in managing resources effectively, resulting in improved workflow and service quality. Excellent problem-solver and clear communicator with an upbeat personality. Skilled in working under pressure and adapting to new situations that offer professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
07.2023 - 06.2024
- Established relationships with guests to grow and retain client base.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
Fulfillment Associate
Target
11.2020 - 06.2023
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Supervisor of Operations
Freddy's Frozen Custard & Steakburgers
04.2016 - 10.2020
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
Education
Associate of Arts -
Florida State College At Jacksonville
05.2025
High School Diploma -
Duncan U. Fletcher High School
06.2020
Skills
- Time management expertise
- Exceptional organization
- Proficiency in Computer Technology
- Electronic Medical Records
- Insurance Verification
- Front Desk Operations
Timeline
Desk Operations Specialist
Mayo Clinic
07.2023 - 06.2024
Fulfillment Associate
Target
11.2020 - 06.2023
Supervisor of Operations
Freddy's Frozen Custard & Steakburgers
04.2016 - 10.2020
Associate of Arts -
Florida State College At Jacksonville
High School Diploma -
Duncan U. Fletcher High School
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