Quaison Phillips
Brooklyn,NY
Summary
Dedicated Store Manager with 10+ years of experience in overseeing daily operations and administrative functions ensuring seamless business operations and achievement of daily objectives. Highly competent in recruiting, training, and supervising employees to establish high-performing teams, optimal productivity, and quality customer service delivery. Accomplished in driving sales revenue and business growth by tracking sales performance metrics and implementing sales goals and strategies.
Overview
15
15
years of professional experience
Work History
Team Leader
Burger King
Brooklyn, NY
05.2009 - 10.2012
- Guided cashiers on how to accurately ring up customers' purchases.
- Conducted inventory audits to ensure the accuracy of product levels in the register area.
- Assisted cashiers with resolving customer complaints and inquiries.
- Answered customer questions and provided store information.
- I maintained a clean work environment by regularly sweeping floors and wiping down counters.
- Performed daily opening and closing procedures for the register area.
Store Manager
Rite-Aid Pharmacy
Brooklyn, NY
09.2012 - 12.2023
- Coordinate staff schedule by reviewing shift requirements and employees shift ensuring efficiency in shift operation.
- Oversee store productivity by implementing daily procedures, and tracking sales proformance resulting in increased sales and profitability.
- Recruiting new employees by interviewing potential candidates ensuring the business staffing needs are met.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Thrived in a highly challenging customer service environment by demonstrating excellent people skills creating a positive impact on the business customer experience health.
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Trained and mentored associates to teach daily tasks and procedures.
- Created and updated personnel files by maintaining active personnel physical files and documentation to support audits
- Monitored inventory levels and placed orders to restock shelves.
Care Giver
Freedom Care
Brooklyn, NY
02.2018 - 12.2018
- Administered prescribed medications on a timely basis, following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Coordinated transportation services for clients when necessary.
- Reported concerns to the nurse supervisor to promote optimal care.
- Maintained a clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Project Manager
Rite-Aid Pharmacy
Brooklyn, NY
01.2016 - 01.2020
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members.
- Transfer merchandise from one location to another.
- Determined project staffing needs and led resource management.
Uber Partner
Uber
Brooklyn, NY
01.2016 - Current
- Greeted passengers and provided a safe and comfortable ride to their destination.
- Managed customer complaints professionally and courteously.
- Monitored traffic conditions in order to plan the most efficient route for each passenger.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Maintained cleanliness of interior and exterior of vehicle.
- Followed company policies and procedures related to driver conduct on the road.
- Communicated regularly with Uber support staff regarding any issues that arose during trips.
Operations Manager
CVS Pharmacy
Brooklyn, NY
02.2024 - Current
- Created detailed reports on the performance of individual departments within operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Tracked and replenished inventory to maintain par levels.
- Delegated work to staff, setting priorities and goals.
- Managed scheduling, training and inventory control.
Education
Bachelor of Arts - Criminal Justice
Regent University
Virginia Beach, VA06-2029
Skills
- Talent Recruitment
- Retail Inventory Management
- Team Development
- Shift Scheduling
- Operations Management
- Employee Training
- Operational budgeting
- Promotional planning
- Store Merchandising
- Payroll Management
- Customer Service Management
- Project Management
- Store operations oversight
- Risk Management
- Loss Prevention
- Delegating Work
- Team Building and Leadership
- Vendor Management
- Opening and closing procedures
- Employee Terminations
- Inventory Management
- Mentoring
- Work Planning
- Coaching
- Onboarding and Orientation
- Accurate Cash Handling
- Problem-Solving
- MS Office proficient
- Team motivation
Timeline
Operations Manager
CVS Pharmacy
02.2024 - Current
Care Giver
Freedom Care
02.2018 - 12.2018
Project Manager
Rite-Aid Pharmacy
01.2016 - 01.2020
Uber Partner
Uber
01.2016 - Current
Store Manager
Rite-Aid Pharmacy
09.2012 - 12.2023
Team Leader
Burger King
05.2009 - 10.2012
Bachelor of Arts - Criminal Justice
Regent University
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