Quajanique Murray
Reidsville,NC
Summary
Self starting problem solving individual looking for a position to showcase my skills and grown in, most comfortable in a office setting and skilled in various fields where computers/technology are commonly used, such as Customer Service, Medical Administration and Computer Programming (front end coding). Im also comfortable working alone or in a group setting with diverse personalities.
Overview
5
5
years of professional experience
Work History
Home Care Aide
Private Care
01.2016 - 01.2021
- Assisted customer with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Determined specific needs and provided most appropriate level of services for patient well-being
- Increased medication and medical terminology knowledge through research and continuing education
- Monitored progress and documented patient health status changes to keep care team updated
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
- Shopped for groceries regularly to keep house stocked with necessities
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm
- Followed nutritional plans to prepare optimal meals
- Developed rapport to create safe and trusting environment for care
- Administered medications to patients and remained vigilant for negative side effects
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Temporary Childcare Assistant
Principal's Demonstration and Preparatory Academy
03.2020 - 03.2020
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports
- Created and implemented diverse educational strategies to boost development
- Promoted language development skills through reading and storytelling
- Maintained effective schedule balance between rest periods, active play, and instruction
- Offered top-notch care to children, ranging in age from 1 to 12.
Medical Office Administrative Assistant
Excel Medical Center
12.2015 - 01.2016
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
- Communicated with patients regarding payments on outstanding accounts
- Advocated for patients through conversations with insurance representatives
- Supported providers in outpatient medical office through coordinating administrative operations
- Developed and managed accurate and confidential patient records in the Electronic Medical Records System.
Education
No Degree - Web Development
Community College of Philadelphia
Philadelphia, PA05-2023
Administrative Health Assistant Certification - Medical Administration
Temple University
Philadelphia, PA07-2015
Skills
- Patient Relations
- Medical office procedures
- Records Management
- EMR / EHR
- First Aid/ CPR
- Problem resolution
- Basic Insurance Billing/ Coding Procedures
- Accounting
- Understanding Medical terminology
- Microsoft Office
- Clinical Quality Program Standards
- Excellent Interpersonal Skills
- Appointment Setting
- Data Entry
- Follow-Up Skills
- Industry Software Applications
- Spreadsheets
- Insurance Verification
- Payment collection
- Attention to Detail
- Customer Service Oriented
- Communication
- HTML
- CSS
- Javascript
- Problem Solving
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Timeline
Temporary Childcare Assistant
Principal's Demonstration and Preparatory Academy
03.2020 - 03.2020
Home Care Aide
Private Care
01.2016 - 01.2021
Medical Office Administrative Assistant
Excel Medical Center
12.2015 - 01.2016
No Degree - Web Development
Community College of Philadelphia
Administrative Health Assistant Certification - Medical Administration
Temple University
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