Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Qualasha Hodge

Tobyhanna,PA
Qualasha Hodge

Summary

Dynamic and engaging Arcade Attendant with a proven track record at Family Entertainment Group, adept in enhancing customer satisfaction and driving foot traffic through exceptional service and event coordination. Skilled in cash handling and customer service, my expertise in maintaining operational excellence and fostering team collaboration has significantly contributed to a positive guest experience.

Overview

3
years of professional experience

Work History

Family Entertainment Group

Arcade Attendant
07.2021 - Current

Job overview

  • Supervised gameplay and monitored guests' actions to prevent theft.
  • Answered guest questions to provide fun game experience.
  • Coordinated engaging events such as birthday parties or tournaments to drive additional foot traffic to the arcade.
  • Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
  • Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
  • Educated customers on how to operate games properly, reducing instances of machine malfunctions due to user error.
  • Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
  • Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
  • Conducted regular inspections of arcade equipment, identifying potential maintenance needs before they became critical issues.
  • Assisted in training new staff members on company policies, safety protocols, and operational procedures within the arcade setting.
  • Maintained a safe environment by monitoring guest behavior and addressing any issues promptly and professionally.
  • Collaborated with team members to create a positive working environment that translated into an enjoyable experience for guests.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
  • Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
  • Implemented effective crowd control measures during busy periods, ensuring a pleasant atmosphere for all patrons.
  • Explained and demonstrated games and attractions to assist guests.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.

Skills

  • Patience and empathy
  • Cleanliness and hygiene
  • Cash handling proficiency
  • Energy and enthusiasm
  • Promotional strategies
  • Up-selling
  • Strong work ethic
  • Sales and upselling
  • Teamwork and collaboration
  • Customer assistance
  • Customer service expertise
  • Decision-making
  • Employee training
  • Equipment operation
  • Ride loading and unloading
  • Ticket collection
  • Policy compliance
  • Safety monitoring
  • Ticket sales
  • Safety guidelines
  • Teamwork
  • Customer service
  • Problem-solving
  • Multitasking
  • Organizational skills
  • Active listening
  • Effective communication
  • Cash handling
  • Team building

Timeline

Arcade Attendant

Family Entertainment Group
07.2021 - Current

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Qualasha Hodge