Qualisha Barksdale
New York,NY
Summary
Dedicated college graduate specializing in supporting business operations, coordinating functions, and providing exceptional customer service to enhance company success. Committed to cultivating a positive and efficient work environment through clear communication, goal setting, and ongoing performance monitoring for continuous enhancement. Enthusiastic about adding value to the organization and eager to utilize skills and knowledge to create a significant impact.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Classroom Monitor
Grant Associates (JobCorps)
05.2025 - 06.2025
- Actively supervised students during transitions between classes, lunch periods, or extracurricular activities to ensure safety at all times.
- Collaborated with teachers to develop and implement instructional strategies that catered to diverse learning styles.
- Assisted in the preparation of instructional materials, ensuring all resources were readily available for lessons.
- Promoted student accountability by enforcing school policies and upholding high expectations for conduct.
- Served as a liaison between teachers, administrators, counselors, and other staff members concerning student wellbeing.
- Collaborating with with students, teachers, support staff, and potentially parents or caregivers.
- Event planning and coordinating
- Providing student resources & processing of confidential information
Connoisseur Lead & Trainer/ Supervisor
Maison Kayser
09.2017 - 11.2019
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
- Fostered a culture of continuous improvement by encouraging staff input on process enhancements or procedural changes that would benefit the organization as a whole.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Trained personnel to develop new team leads for FOH department needs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Facilitated team-building exercises to foster collaboration between department members.
Barista
Starbucks
06.2018 - 11.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Receptionist/ Administrative Assistant
Midtown Medical
10.2015 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Lead Counterstaff/ Supervisor
Magnolia Bakery
04.2016 - 11.2016
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
Baker/ Mixer
Zaro’s Bakery
11.2015 - 06.2016
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Trained and supervised new employees on bakery operations and procedures.
Camp Counselor (Group Lead)
YMCA (Dodge)
07.2015 - 08.2015
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
Education
Bachelor of Science - Business Administration (ENTREPRENEURSHIP)
CUNY Baruch
New York, NY05.2024
Associate of Science - Business Administration
Borough of Manhattan Community College
New York, NY08.2021
Skills
- Verbal and written communication
- Microsoft Office proficient
- Time management/ Multitasking
- Customer service oriented
- Diverse experience
- Leadership
- Safety awareness
- Instructional support
- Confidentiality
- Teamwork and collaboration
- Strong work ethic and dependable
- Problem-solving
- Organizational and planning skills
- Adaptability and flexibility
Hobbies and Interests
Baking, Art, Graphic Design, Mentorship, Counseling/ Advisement, Community development, social work, youth development
Affiliations
- Business consultant during (University brigade): Global Brigades/ Kambia (Panama)- 04/2024 - 04/2024
- KIPP NJ: Volunteer teacher’s assistant -09/2022 - 10/2023
- Lawrence N. Field Center for Entrepreneurship (Baruch)-02/2023 - Present
- Phi Theta Kappa Honor Society- 09/2019 – Present
- Baruch Black Student Union (BSU) - 01/2023 – 05/2024
- Baruch Caribbean Student Association (CSA)
- Baruch Operations Management Club (OPMC)
- Baruch Zicklin Women in Business (WIB)
Certification
- Serve Safe Food Handler's Training - 2025
Timeline
Classroom Monitor
Grant Associates (JobCorps)
05.2025 - 06.2025
Barista
Starbucks
06.2018 - 11.2018
Connoisseur Lead & Trainer/ Supervisor
Maison Kayser
09.2017 - 11.2019
Lead Counterstaff/ Supervisor
Magnolia Bakery
04.2016 - 11.2016
Baker/ Mixer
Zaro’s Bakery
11.2015 - 06.2016
Receptionist/ Administrative Assistant
Midtown Medical
10.2015 - 08.2017
Camp Counselor (Group Lead)
YMCA (Dodge)
07.2015 - 08.2015
Bachelor of Science - Business Administration (ENTREPRENEURSHIP)
CUNY Baruch
Associate of Science - Business Administration
Borough of Manhattan Community College
Similar Profiles
Jasmine AcostaJasmine Acosta
Training Manager at Grant AssociatesTraining Manager at Grant Associates
Koshis ShresthaKoshis Shrestha
Intern at Grant AssociatesIntern at Grant Associates
Zuhaib VariyavaZuhaib Variyava
Career Readiness Lab at Grant AssociatesCareer Readiness Lab at Grant Associates
Sam KuperSam Kuper
Data Scientist at Acme Packet Inc.Data Scientist at Acme Packet Inc.
Daniel KadragichDaniel Kadragich
Associate Director - Strategy & Execution at Aon Reinsurance SolutionsAssociate Director - Strategy & Execution at Aon Reinsurance Solutions