Qualisha Fullwood
Little Elm
Summary
Dynamic leader with a proven track record at AppointmentDesk, enhancing operational efficiency and staff development. Excelled in organizational development and customer service, significantly improving employee productivity and customer satisfaction. Skilled in business analysis and team leadership, adept at driving projects to successful completion. Demonstrates exceptional planning and implementation abilities, ensuring compliance and fostering a positive work environment.
Overview
12
12
years of professional experience
Work History
Company Operations Manager
AppointmentDesk
03.2021 - Current
- Enhanced employee productivity through effective training programs and performance evaluations.
- Led change management initiatives to align organizational culture with evolving business objectives.
- Oversaw the implementation of new technology solutions to modernize workflows and increase efficiency across departments.
- Established clear communication channels to facilitate information sharing among team members for better decision making.
- Improved customer satisfaction ratings by developing proactive strategies to address complaints and concerns promptly.
Sales Representative
Premium Wireless
11.2020 - 03.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Lead Teacher
Eastwood Childcare Center
02.2014 - 11.2020
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Restaurant Manager & Marketing Director
Wing Zone
01.2013 - 05.2015
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
High School Diploma -
Bossier High School
Bossier City, LA05-2012
Skills
Knowledge & Utilization of all Microsoft Office applications
Operational Efficiency
Staff Training and Development
Business Analysis
Organizational Development
Customer Service
Employee relations and conflict resolution
Planning and Implementation
Team Leadership
Project planning and development
Management
Health and safety compliance
Staff Training
Accomplishments
- Promoted to Company Operations at Appointment Desk after 8Months with the company
- Assisted with the successful launch of Zing Medical Insurance by acquiring multiple medical office and provider contracts with in 7 different states.
- Managed , marketed and implemented the Annual Health Gala for a Appointment Desk client in 2022.
- 15% boost in Childcare Enrollment during employment at Eastwood Childcare Center.
Timeline
Company Operations Manager
AppointmentDesk
03.2021 - Current
Sales Representative
Premium Wireless
11.2020 - 03.2021
Lead Teacher
Eastwood Childcare Center
02.2014 - 11.2020
Restaurant Manager & Marketing Director
Wing Zone
01.2013 - 05.2015
High School Diploma -
Bossier High School
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