Quamarr Springer
Las Vegas,NV
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Peloton WFH Customer Service Rep
24-7 Intouch
Las Vegas, NV
02.2021 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Set up and activated customer accounts.
WFH Service Rep.
Hands of Grace CPR
Las Vegas, NV
07.2019 - 02.2021
- Led on- and off-site customer support teams across multiple time zones.
- Contacted customers about potential service upgrades, new childcare services and account changes.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored new employees on procedures and policies to maximize team performance.
Collection Customer Service Representative
William Sonoma
Las Vegas, NV
06.2018 - 06.2019
- Assisted customers with understanding their payment options.
- Explained collection policies, procedures, and processes clearly to customers.
- Researched customer requests by accessing internal databases.
- Maintained accurate records of conversations with customers.
- Participated in ongoing training sessions related to collections practices.
- Provided support in the resolution of escalated complaints.
Education
Associate of Arts - Music Management
El Camino College
Torrance, CASkills
- Report Generation
- Information Security
- Call Management
- Appointment Scheduling
- Data Collection
- Account Updating
Languages
Spanish
Limited
Italian
Elementary
References
References available upon request.
Timeline
Peloton WFH Customer Service Rep
24-7 Intouch
02.2021 - 01.2024
WFH Service Rep.
Hands of Grace CPR
07.2019 - 02.2021
Collection Customer Service Representative
William Sonoma
06.2018 - 06.2019
Associate of Arts - Music Management
El Camino College
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