Quameshia Westley
Clinton,IA
Summary
Payroll professional with strong background in payroll management, compliance, and system implementation. Known for driving process improvements and ensuring payroll accuracy and timeliness. Collaborative team player focused on achieving results and adapting to changing needs. Expertise in payroll software and regulatory requirements.
Overview
20
20
years of professional experience
Work History
Payroll Manger (Contract)
US Urology Partners
06.2024 - 03.2025
- Perform accurate and timely full-cycle completion of bi-weekly payroll processing tasks, maintain time keeping records, preparation of funding, payroll reconciliations and report distribution
- Reviews payroll with Sr
- Director, Payroll along with Directors of Accounting before finalizing to ensure accuracy
- Prepares On-Demand and manual checks as directed
- Prepares, transmits periodic, monthly, quarterly and annual payroll and tax files to payroll/tax partner
- Maintain all related regulatory and internal records across all practice locations
- Respond to inquiries related to payroll processes and procedures via phone, TEAMS, email and Zendesk ticket system
- Reconcile payroll transactions and resolve discrepancies
- Ensure compliance with federal, state and local payroll laws and employment regulations which may require frequent research
- Review and set up of Garnishments and levies
- Must be able to work within cross-functional teams
- Act as a resource for Payroll special projects within or across HR and Finance groups
- Other duties as assigned and flexibility to work some overtime and weekends during peak periods
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Reviewed time records for over 2000 employees to verify accuracy of information.
Lead Accounting Coordinator
Nestle Purina Pet Care
10.2022 - 02.2024
- On a weekly basis facilitate the processing of 460 hourly payroll and 356 salaried employees
- Maintain and audit hours worked for all employees
- Make corrections, adjustments, and ensure accuracy of wages
- Train new hire hourly employees on personal timekeeping processes
- Be the point of contact for office supply purchasing
Payroll Specialist
OU HEALTH
09.2020 - 09.2022
- Facilitates back up for the Payroll Coordinator by mastering the tasks necessary to prepare, process, and complete payroll processing
- Ensures that all data entered into payroll software is accurate and up to date
- Maintains and inputs payroll adjustments for employees
- Monitors timekeeping system for errors, keeping all departments up to date with reviewing and approving all records
- Monitor and maintain garnishment payroll transactions including payroll deductions and payments between OUMI and all involved third parties
- Test direct deposit transactions prior to processing payroll
- Create, format, upload and validate various data input files into the payroll system
- Review various audit and reconciliation reports as part of the payroll process
- Maintains employee payroll records
- Maintains filing system for payroll and related records
- Friendly, efficient front-line payroll support for employees
- Follows up on employee inquiries relative to their compensation
- Prints and distributes copies of Paystubs and W-2's when requested
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Created new hire and termination documents for payroll.
- Managed payroll data entry and processing for 8000 employees to comply with predetermined company guidelines.
- Proactively identified opportunities for process improvement and implemented changes to enhance overall efficiency within the payroll function.
Senior Dedicated Service Rep
Paychex
04.2017 - 02.2020
- Reviews, analyzes and checks payroll forms and reports for accuracy and makes necessary adjustments or corrections
- Researches, analyzes and resolves payroll-related problems or questions
- Processes and maintains W-4 tax data and changes in personal data
- Manage workflow to ensure all payroll transactions are processed accurately and timely
- Process correct garnishment calculations and compliance
- Processes garnishments which include child supports, tax levies, student loans, WRIT of garnishments, etc
- Research and email appropriate audience of file issues
- Sets up and reconciles voluntary payroll deductions, prepares reports, identifies and researches exceptions
- Provides support for online clients who use web-based and internet accessed Paychex products by maintaining knowledge about Internet applications
- Answers all inbound/outbound client concerns, applies knowledge, and responds to calls daily from clients on products in order to meet client needs in a contact center environment
- Ensures complete and accurate problem resolution related to system issues, payroll reporting and other related payroll processing performed by the client to provide quality service and high client retention
- Troubleshoots errors and technical issues
- Researches and resolves client and system problems to ensure accurate payroll reports and tax returns
- Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems
- Trains clients and fosters independence throughout the life cycle of a client
- Conducts effective WebEx and online training to meet the needs of the client
- Educates clients on the features and functionality available to the client with each new release
- Supports 'multi product' clients with employee counts under 50 EE and a high concentration in General Ledger, time tracking and paid time off systems (TLO, TAA), Report Writer and Workers' Compensation
- Adheres to phone queue staffing schedules and actions required to meet call management service levels and other metrics
- Enters payroll-related data necessary to process payroll as needed
- Other duties as assigned to support the general purpose of the position's function
Customer Service Rep, Administrative Assistant, Payroll
BETTER IMAGE
07.2005 - 12.2015
- Handled customer inquiries, resolving issues and ensuring satisfaction through effective communication
- Maintained detailed records of interactions, leading to improved service and streamlined processes
- Managed billing and payroll tasks, ensuring accuracy and timely completion
- Supported sales efforts by identifying prospects and demonstrating product benefits to boost sales
- Collaborated with clients post-sale to address concerns and provide ongoing support
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained confidentiality of employee records and payroll information.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
Education
ADMINISTRATION -
ROSE STATE COLLEGE
OKLAHOMA CITY, OKCertified Medical Assistant -
METRO TECHNOLOGY SCHOOL
OKLAHOMA CITY, OKHealthcare - Management
OKLAHOMA STATE UNIVERSITY
OKLAHOMA CITY, OKSkills
- Payroll Processing
- Time Management
- Garnishment Processing
- Problem Solving
- Compliance
- Accounting
Critical Thinking
- Reviewing timesheets
- Payroll auditing
- Resolving discrepancies
- Direct deposit management
- Year-end procedures
- New hire processing
- Payroll software expertise
- HR support
- Payroll training
- Employee benefits administration
- Recordkeeping skills
- Bookkeeping skills
- Accounting principles
Personal Information
Title: Payroll Specialist
Timeline
Payroll Manger (Contract)
US Urology Partners
06.2024 - 03.2025
Lead Accounting Coordinator
Nestle Purina Pet Care
10.2022 - 02.2024
Payroll Specialist
OU HEALTH
09.2020 - 09.2022
Senior Dedicated Service Rep
Paychex
04.2017 - 02.2020
Customer Service Rep, Administrative Assistant, Payroll
BETTER IMAGE
07.2005 - 12.2015
Certified Medical Assistant -
METRO TECHNOLOGY SCHOOL
Healthcare - Management
OKLAHOMA STATE UNIVERSITY
ADMINISTRATION -
ROSE STATE COLLEGE
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