Quameya McNeal
Kansas City,MO
Summary
Authorized to work in the US for any employer
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Home Health Professional
Self Employed Services
Kansas City, Missouri
10.2023 - Current
- Assisted with client personal care needs to foster independence and well-being.
- Assisted with activities of daily living such as bathing, dressing, grooming, ambulation and transferring.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Planned, prepared or served meals to patients according to prescribed diets.
Nurse Aide
University Health Lakewood
Kansas City, Missouri
01.2023 - 10.2023
- Prepared meals for patients according to their dietary requirements.
- Reported all incidents, accidents involving clients immediately to supervisor, nurse manager, charge nurse.
- Transported patients safely using wheelchairs or stretchers when necessary.
- Participated in team meetings with other healthcare professionals to discuss best practices for patient care.
- Maintained a clean environment by disinfecting equipment, emptying trash containers, cleaning surfaces, changing linens.
- Organized activities that encourage socialization among residents in long-term care facility.
Customer Retention Agent
Full Potential Solutions
Kansas City
04.2021 - 07.2022
- Implementing de-escalation skills, and analyzing customer feedback to increase customer loyalty, and retain business
- Negotiating ideal resolutions with customer, based upon the given concern and company policies
- Providing full customer satisfaction while also displaying brand advocacy.
Merchandise Associate
Lowe's Home Improvement
Kansas City
12.2020 - 03.2021
- Ensuring signage, pricing information, and displays are accurate
- Creating visually appealing product selections that are safe, clean, and easy for customers to access.
Assistant Manager
Taco Bell
Kansas City
12.2019 - 04.2020
- Managed daily reports of transactions
- Enforced company policies and procedures
- Managed store operations.
Assistant Manager
Foot Locker
Kansas City
10.2017 - 06.2019
- Enforced company policies and procedures
- Rearranged and detailed store merchandise according to company standards
- Promoted to Assistant Store Manager
- Supervised associates
- Managed opening and closing store
- Acted as customer service representative.
Education
High School Diploma -
Center High School, Kansas City, MO
05-2016
General Studies
Northwest Missouri State University
Maryville, MOSkills
- Patient-focused care
- Compassionate Care
- Valid Missouri driver's license
- Medical terminology knowledge
- Basic Life Support
- Inbound and Outbound Calling
- Account updating
- Call Management
- Data Collection
- Data Entry
- Complaint resolution
- Escalation management
- De-Escalation Techniques
Languages
Contact
Kansas City, MO 64110
Education and Training
Maryville, MO
Timeline
Home Health Professional
Self Employed Services
10.2023 - Current
Nurse Aide
University Health Lakewood
01.2023 - 10.2023
Customer Retention Agent
Full Potential Solutions
04.2021 - 07.2022
Merchandise Associate
Lowe's Home Improvement
12.2020 - 03.2021
Assistant Manager
Taco Bell
12.2019 - 04.2020
Assistant Manager
Foot Locker
10.2017 - 06.2019
High School Diploma -
Center High School, Kansas City, MO
General Studies
Northwest Missouri State University