Quamisha Tillery
Summary
Experienced professional with a background in administrative support, healthcare, and residential services. Strong skills in administrative support, records management, documentation, customer service, policy compliance, and conflict resolution. Proven ability to manage sensitive information, communicate effectively, and perform efficiently in structured, fast paced environments.
Overview
1
1
Certification
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Benefits Verification Specialist
Aerotek (Cvs Specialty)
12.2023 - 04.2026
- Prepared and submitted medical claims, prior authorizations, invoices, and billing statements to insurance companies, facilitating timely reimbursements.
- Verified patient’s insurance eligibility, benefits, coverage, and authorization requirements for specialty medications.
- Validate diagnosis and procedure codes (ICD-10, CPT/HCPCS) submitted on claims for accuracy.
- Managed high-volume incoming calls, ensuring exceptional customer service for patients and healthcare providers.
- Navigated multiple network systems to efficiently access data and resolve challenges.
Direct Support Professional
LIFE INC.
Washington, NC
08.2022 - 11.2023
- Provided direct supervision and support to residents with intellectual and developmental disabilities in a structured residential environment.
- Ensured safe and secure environment by adhering to established policies, procedures, and individualized care plans.
- Used effective communication and de-escalation techniques when responding to challenging behaviors and stressful situations.
- Maintained professional boundaries and protected confidential resident information.
- Collaborated with supervisors and team members to address incidents, behavioral concerns, and resident needs.
Patient Account Representative
Vidant Beaufort Hospital
Washington, NC
03.2019 - 08.2022
- Collected and entered accurate patient information for an average of 50 patients daily, with a 99% accuracy rate.
- Assisted patients with completing forms and providing guidance as needed.
- Managed phone calls, scheduled appointments, and provided accurate information, enhancing patient experience and communication flow.
- Utilized medical terminology and an understanding of HIPAA regulations to effectively communicate with healthcare providers and patients.
Education
Associate of Applied Science - Human Resources Management
Wake Technical Community College
Raleigh, NC 05.2026 - 09.2026
High School Diploma -
Beaufort County Educational Center
Washington, NC 08.2013 - 06.2017
Skills
- Prior Authorizations
- Claim Submission
- Medical Billing
- Insurance Verification
- Medical coding
- EPIC Electronic Health Records
- Data Entry
- Scheduling
- Administrative Support
- Customer Service
- Problem-Solving
- Adaptability
- Crisis intervention
- Resident supervision
- Task Prioritization
- Multi-tasking
- Active Listening
- Confidentiality & HIPAA Compliance
Certification
- Certified Nursing Assistant, Effinity Healthcare Training - May 2022
- Quality Assurance Certificate, Aerotek - March 2025
Timeline
Associate of Applied Science - Human Resources Management
Wake Technical Community College
05.2026 - 09.2026
Benefits Verification Specialist
Aerotek (Cvs Specialty)
12.2023 - 04.2026
Direct Support Professional
LIFE INC.
08.2022 - 11.2023
Patient Account Representative
Vidant Beaufort Hospital
03.2019 - 08.2022
High School Diploma -
Beaufort County Educational Center
08.2013 - 06.2017