Quamya Rowe
Killeen,TX
Summary
Ethical professional determined to maintain peace, security and safety within jail system and correction center. Trained in crisis intervention and prevention. Remains calm and self-assured in stressful working conditions. In-depth knowledge of and restraint techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Jailer
Bell County Sheriff's Department
Belton, TX
04.2023 - Current
- Monitored security cameras to ensure safety of inmates and personnel.
- Maintained secure environment for inmates and staff by enforcing rules and regulations.
- Responded promptly to emergency situations in a professional manner, using appropriate force if needed.
- Provided basic medical care and monitored health of inmates as necessary.
- Supervised inmate activities such as meals, recreation time, showers.
Senior Customer Specialist
CarMax
Myrtle Beach, SC
02.2021 - 12.2023
- Provided exceptional customer service and support to clients through phone, email, and social media inquiries.
- Coached and trained junior staff members on customer service best practices and procedures.
- Assisted customers with product selection based on individual needs and preferences.
- Identified potential opportunities for upselling products or services during interactions with customers.
Community Engagement Specialist
TROC Global
Myrtle Beach, SC
01.2019 - 02.2021
- Created content for social media campaigns focused on engaging the public with current initiatives.
- Cultivated relationships with local organizations to identify opportunities for collaboration.
- Assisted in the development of a comprehensive outreach plan for expanding community reach.
- Cooperated with other departments to create promotional material for upcoming events.
- Responded promptly to inquiries from members of the public about available services.
Education
Associate of Applied Science - Social Work
Central Texas College
Killeen, TX03-2025
Skills
- Safety Procedures
- Activity Supervision
- Public Safety
- Incident Reporting
- Written Communication
- Multitasking
- Problem-solving abilities
- First aid and CPR certified
- Crisis Management
- Security Protocols
Certification
- TCOLE - OCT 2023
Timeline
Jailer
Bell County Sheriff's Department
04.2023 - Current
Senior Customer Specialist
CarMax
02.2021 - 12.2023
Community Engagement Specialist
TROC Global
01.2019 - 02.2021
Associate of Applied Science - Social Work
Central Texas College
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