Quan Nguyen
Summary
Quality Assurance Manager with over seven years in the digital streaming industry. Demonstrates strong leadership in managing multiple QA teams, streamlining testing processes, and ensuring high-quality product launches through meticulous bug tracking and resolution.
Overview
11
11
years of professional experience
Work History
Quality Assurance Manager
Paramount
05.2020 - Current
- Leveraged AI tools such as Claude, Cursor, and Ask Rovo to create test cases, validate test cases (manual and automation) and run regression testing for the Backend API and UI.
- Developed and executed comprehensive test plans for AB testing features, ensuring successful release and functionality for the QA team.
- Perform extensive feature AB testing on multiple platforms such as Apple mobile/ TV, Android mobile/ TV and Web.
- Participate in scrum meetings and collaborate with Product, Developers, Designers and other QAs to plan and execute new feature testings.
- Partner with automation team to develop and deploy QA automation frameworks for web, mobile apps, and OTT platforms.
- Perform extensive in depth API testing on multiple platforms.
- Monitor and triage alerts/disruptions that come in from Conviva, New Relic, and Sentry.
- Led incident management efforts by coordinating responses and communication among teams.
- Highly involved with collaborations between QA and Product owners, Engineers, Backend API teams, Design teams and platform teams.
- Produced detailed analyses and reports of bugs, defects, and root cause analyses to enhance product quality and inform future testing strategies.
- Contributed to various ad hoc projects based on requests from senior leadership, providing support and expertise.
- Interview, hire and provide training/mentorship to new hires.
- Oversaw four QA teams, managing twenty-two QA analysts and engineers across Growth, CMS, Backend Video, and Backend API, facilitating effective collaboration and quality assurance processes.
AMP Team Lead, Content Curation Apple TV
Collabera @ Apple Inc
07.2019 - 05.2020
- Curate digital content and data for TV, music, movies and celebrities delivered by external partners for Apple TV using Apple's internal CMS system.
- Onboard high profile partners such as Hulu, Amazon, NBCU, etc. onto Apple services.
- Ensure metadata is properly mapped to targeted locales for the best user experience on tvOS and iOS platform.
- Trained and mentored team of sixteen Metadata Curators onsite to ensure successful and timely project execution.
- Developed weekly KPI reports to monitor and evaluate Metadata Curation Team's performance and quality.
- Acted as a liaison between the contract agencies and Apple to effectively meet Apple's needs and goals.
- Worked with Engineers to develop internal support metrics and SLA dashboards.
- Experimenting and suggesting recommendations to shape decision-making algorithms with internal tools.
- Use statistical methods to identify poor quality assets delivered by partners and make suggestions to improve the asset delivery process.
Quality Operations Manager (Promoted)
Sony Interactive Entertainment (PlayStation Vue)
08.2018 - 07.2019
- Triage critical outage incidents for live video content, VOD, DVR, and Google DAI, ensuring rapid resolution to minimize service interruptions.
- Coordinate with legal team and external partners to plan, schedule and publish channel launches in national and local markets.
- Monitored live/VOD content and managed problematic tickets via JIRA and Service Now to improve issue resolution efficiency.
- Researched and tracked signal acquisitions for onboarding linear channels to Sony's Playstation Vue services, enhancing content offerings.
- Track metrics and trends for signal flows using Conviva, Grafana and Kibana.
- Perform analysis on ads traffic using Google Ads Manager and provide VAST details to Ads Engineers/Developers.
- Act as internal point of contact for current production and pre-production information with the ability to quickly source, reference and identify any potential issues.
- Create run books, templates, documentation and guidelines with internal tools such as Streamline and Confluence to utilize training purposes.
Quality Assurance Specialist
Sony Interactive Entertainment (PlayStation Vue)
10.2017 - 08.2018
- Led quality assurance tasks and processes within a fast-paced Agile environment.
- Conducted QA testing, including regression testing on new app builds for devices such as PS4, Roku, FireTV, Apple TV, iOS mobile, and Android mobile devices.
- Captured and analyzed Charles logs to identify critical issues affecting app performance.
- Resolved issues and tracked incidents, ensuring clear communication of ticket status via JIRA and Confluence.
- Review and QC digital content including Video on Demand (VOD) and Linear content.
- Developed and implemented workflows and processes for Content Operations team to enhance efficiency.
- Worked with dev team to create automation program to run specific QA tests.
Digital Content Operations Team Lead
Verizon Corporation
05.2016 - 10.2017
- Oversaw operations team of fifteen specialists, fostering skills through training and mentorship.
- Plan, develop, and implement workflows and processes for Content Operations team.
- Analyze and troubleshoot sourcing, encoding and asset ingestion errors such as audio/video, metadata and artwork.
- Monitored trends and workflows for UHD 4K SDR/HDR content delivery into Verizon system.
- Review and QC digital content including Video on Demand (VOD) and Linear content.
- Onboard Linear/VOD content onto Verizon OTT Video Service.
- Resolved issues and tracked incidents using internal tools: JIRA, S3 Amazon Web Services, Confluence, and OnIT.
- Worked with dev team to create automation program to run specific QA tests.
- Consolidate data and submit an end-of-day report to engineering team and upper management.
App Review Specialist, Tier 2 Escalations
BC Forward @ Google Play
Mountain View
04.2015 - 05.2016
- Perform a wide variety of Android apps policy reviews to ensure that Google Play Store is a clean and safe environment for all users.
- Conducted quality control checks and addressed violations in Android apps, including sexual content, brand impersonations, and potential spyware/phishing.
- Act as a point of contact to test and perform QC checks on high priority mobile gaming apps and auto pilot apps.
- Conducted complete testing of new build releases on all Android mobile and auto devices.
- Live QC for App review specialists' feedback.
- Analyzed performance metrics from App review Tier 1 specialists to enhance review processes.
- Provide support and mentorship to new colleagues to help familiarity of policies.
- Collaborated with core team members for calibrations and discussed KPI reports to improve compliance with Google's standards.
Education
Emergency Medical Technician -
West Med College
01-2012
High School Diploma -
Gunderson High School
01-2008
Skills
- Leveraging AI Tools
- Software testing methodologies
- Automated testing tools
- Test management systems
- Test analytics tools
- A/B testing expertise
- Backend API testing
- Cross-platform testing
- Log analysis
- Agile methodologies
- SQL query knowledge
Timeline
Quality Assurance Manager
Paramount
05.2020 - Current
AMP Team Lead, Content Curation Apple TV
Collabera @ Apple Inc
07.2019 - 05.2020
Quality Operations Manager (Promoted)
Sony Interactive Entertainment (PlayStation Vue)
08.2018 - 07.2019
Quality Assurance Specialist
Sony Interactive Entertainment (PlayStation Vue)
10.2017 - 08.2018
Digital Content Operations Team Lead
Verizon Corporation
05.2016 - 10.2017
App Review Specialist, Tier 2 Escalations
BC Forward @ Google Play
04.2015 - 05.2016
Emergency Medical Technician -
West Med College
High School Diploma -
Gunderson High School