Quan Southall
Houston,TX
Summary
Self-motivated, driven and big picture focused individual with hands-on Rating Bureau experience in identifying and applying manual and classification rules to business operations which may pose challenging. Exceptional leadership, interpersonal and communication skills, goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
27
27
years of professional experience
Work History
Team Leader
New York Compensation Insurance Rating Board
11.2020 - Current
- Maintained remote office and provided remote team support, team coaching and training, virtual collaboration, telecommuting.
- Customer dispute resolution, classification analysis, , quality assurance, budgeting, organizational learning, critical thinking.
- Supervise daily activities of hybrid and remote team members in the Underwriting Department.
- Analyze and prepare monthly reports regarding employee production levels.
- Train Underwriting Analysts with regard to New York Classification Codes and Manual rules.
- Guide/support Field Agents pertaining report writing to support test audits and inspections.
- Respond and classify complex classification inquiries from carriers, employers, representatives, brokers, agents.
- Handle/resolved customer inquiries pertaining classification appeals and avoided dispute escalation.
- Assist monitoring industry changes/trends and recommend classification or manual amendments.
Senior Classification Analyst
New York Compensation Insurance Rating Board
10.2007 - 10.2020
- Reviewed and classified inspection reports, test audits, and customer correspondence in accordance with manual rules.
- Responded to written classification inquiries from employers, carriers, agents, brokers or other representative concerning classification codes.
- Updated Rating Board database with classification approvals/code expirations.
- Corresponded with Insurance Carriers to advise classification determinations.
- Handled/resolved customer inquiries pertaining classification appeals to avoid dispute escalation.
Policy Analyst
New York Compensation Insurance Rating Board
10.2006 - 09.2007
- Received over 300 Insurer policies daily, manually entered into organization mainframe.
- Identified Insurer policy errors and issued criticism notices.
- Corresponded with Insurers to prevent future policy error notices.
- Responded to telephone and written inquiries requesting assistance locating rules in Rating Board Manuals.
Office Central Monitor and Field Technician
A&P Security Systems Inc
02.1998 - 05.2006
- Responded to central monitoring burglar alarm notifications triggered from customer premise.
- Notified emergency services including 911 as needed pertaining triggered alarms.
- Provided billing and customer service to over 4K customer base.
- Installed low and high voltage burglar alarms and CC TV systems.
Education
Some College (No Degree) - Communication And Broadcast Management
Kingsborough Community College of The City University of New York
Brooklyn, NYGeneral Equivalency Diploma (GED) -
Samuel J Tilden High School
Brooklyn, NY1997
Skills
- Customer dispute resolution
- Classification analysis
- Remote team management
- Quality assurance
- Budgeting
- Team coaching and trainings
- Organizational learning
- Critical thinking
- Leadership
- Telecommuting and virtual collaboration
Timeline
Team Leader
New York Compensation Insurance Rating Board
11.2020 - Current
Senior Classification Analyst
New York Compensation Insurance Rating Board
10.2007 - 10.2020
Policy Analyst
New York Compensation Insurance Rating Board
10.2006 - 09.2007
Office Central Monitor and Field Technician
A&P Security Systems Inc
02.1998 - 05.2006
Some College (No Degree) - Communication And Broadcast Management
Kingsborough Community College of The City University of New York
General Equivalency Diploma (GED) -
Samuel J Tilden High School
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