Summary
Overview
Work History
Education
Skills
Timeline
Generic

QUAN WALKER

Richmond,Virginia

Summary

Professional scheduling expert, bringing valuable experience in coordinating and optimizing workflows. Proven ability to streamline processes and enhance efficiency through detailed planning and precise execution. Known for strong team collaboration and adaptability, excelling in dynamic environments with focus on achieving results.

Overview

32
32
years of professional experience

Work History

Appointment / Transportation Scheduler/Nursing Unit Clerk

Bowling Green Health And Rehab Center
11.2022 - Current
  • Schedule transportation in timely manner, schedule doctor appointments thru follow-ups, referrals, or request from clients.
  • Get Authorization for procedures as well as medical necessity letters.
  • Knowledgeable about Medicaid, Medicare, and private insurance benefits for clients.
  • Served as an essential liaison between patients, families, and healthcare providers to address concerns promptly and professionally.
  • Asst clients with daily care needs and settle any grievance about transportation for clients.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

HOME HEALTH AIDE/OWNER

JB WALKER NATURAL HOME CARE LLC
05.2021 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
  • Trained new staff members on best practices for home health care.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Certified Nurse Assistant

Bowling Green Health and Rehab Center
03.2007 - 05.2021
  • Provide daily care needs of client in the facility.
  • Observe client’s conditions, measuring and recording food and liquid intake and output, vital signs and report any changes to charge nurse.
  • Mentor new staff and train.

Human Service Care Worker

Eastern State Hospital
03.2006 - 08.2008
  • Provide care for clients in an institution, monitor behaviors, asst with bathing, dressing, eating.
  • Accompany clients to their treatments, hospital stays, group sessions, any outings.
  • Report any changes to registered nurse.
  • Make sure all clients are safe within the facilities ward.
  • Worked mandated hours 16 or more hour a day.
  • Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
  • Provided emotional support and companionship to patients, building trust and improving overall wellbeing.

Night Supervisor/Medication Tech

Magnolia's of Chesterfield
01.2005 - 03.2007
  • Supervise night staff and make sure the building is operating according to company guidelines.
  • Provide clients with their medication at appropriate times, ensure staff are during their round on residents and providing quality care.
  • Developed strong relationships with staff members through effective communication and leadership efforts.
  • Facilitated smooth shift transitions by maintaining open communication between day and night teams.
  • Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Home Health Aide

Home Care Connection
01.2005 - 03.2007
  • Provide quality care for clients in their own homes.
  • Assisting with bath and one meal.
  • Take of charge situations, when providing this type of care, able to get task completed within the one-hour frame.
  • On average was able to see at 6 clients in a day.

Home Health Aide

Med shares Home Health
01.1994 - 02.1999
  • Provide assistances in the client’s home providing a bath and one meal.
  • Also, asst with any physical therapy orders they have.
  • Report any changes to registered nurse.
  • All tasks must be completed within the 1-hour time frame.
  • Travel at least 200 miles daily.

Education

Associate in Applied Science - Human Services

John Tyler Community College
Chester, Virginia
01.2006

Certified Nurse Assistant - undefined

Westport Convalescent Center
Richmond, Virginia
01.1988

Skills

  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Customer service
  • Effective multitasking
  • Strong problem solver
  • Patient registration

Timeline

Appointment / Transportation Scheduler/Nursing Unit Clerk

Bowling Green Health And Rehab Center
11.2022 - Current

HOME HEALTH AIDE/OWNER

JB WALKER NATURAL HOME CARE LLC
05.2021 - Current

Certified Nurse Assistant

Bowling Green Health and Rehab Center
03.2007 - 05.2021

Human Service Care Worker

Eastern State Hospital
03.2006 - 08.2008

Night Supervisor/Medication Tech

Magnolia's of Chesterfield
01.2005 - 03.2007

Home Health Aide

Home Care Connection
01.2005 - 03.2007

Home Health Aide

Med shares Home Health
01.1994 - 02.1999

Certified Nurse Assistant - undefined

Westport Convalescent Center

Associate in Applied Science - Human Services

John Tyler Community College

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