Quana Garner
Denton,TX
Summary
As a dynamic leader with several years of proven expertise in operations management, strategic planning, customer service and team leadership. Excelled in enhancing customer relations and optimizing inventory control, achieving significant improvements in service quality and efficiency. Skilled in employee training and development, fostering high-performing teams dedicated to operational excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am confident in my capacity to drive success and contribute to the growth of your organization as an Assistant Manager.
Overview
5
5
years of professional experience
Work History
Assistant Manager of Operations
Amazon
04.2023 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Conducting team meetings & assigning employees their work position of the day.
- Unloading the truck getting the pallets and parcel boxes prepared for the day.
- Mentoring, training, and motivating employees to make the daily target numbers to meet volume.
- Managing the stow, sort, and induct numbers Helping associates when they are falling behind on their numbers.
- Printing flex routes & running routine to get prepared for the second half of the shift. Making sure all routes are started and completed before drivers arrive.
- Complete TOT(Time Off Task) and daily formulate audits. Add shifts and surges to shifts if necessary for the next work shift. Dropping shifts, tasks, and skills for employees that didn't show up for first day shifts.
Assistant Manager
Walmart
05.2021 - 03.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed all aspects of inventory, including receiving, storage, and distribution, ensuring accurate stock levels and timely order fulfillment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Provided comprehensive training and development opportunities for warehouse staff, fostering a high-performing team and supporting career growth.
Team Lead
Dollar General
02.2019 - 04.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
West Monroe High School
West MonroeSkills
- Money Handling
- Customer Relations
- Warehouse Operations Management
- Product and service knowledge
- Orientation and training
- Employee Scheduling and Coordinating
- Inventory Control and Optimization
- Quality Control and Assurance
- Time Management
- Team Leadership and Staff Development
Timeline
Assistant Manager of Operations
Amazon
04.2023 - 02.2024
Assistant Manager
Walmart
05.2021 - 03.2023
Team Lead
Dollar General
02.2019 - 04.2021
High School Diploma -
West Monroe High School
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