Quanae Carson
Orlando,USA
Summary
Excellent communicator and dependable team player with strong understanding of insurance/customer service industry. Adept at building relationships with clients, brokers and shareholders while delivering outstanding service. Highly organized and detailed-oriented with a ability to identify potential risk and develop solutions. Accountable insurance/customer representative excellent client management and insurance plan promotion. Highly effective juggle of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Hardworking professional experienced in the field and ready for challenging assignments. Reliable in completing quality work and exceeding expectation.
Overview
6
6
years of professional experience
Work History
INSURANCE AGENT
Blossom Healthcare
04.2023 - 10.2023
- Determined client needs and financial situations by listening to and scheduling fact-finding appointments
- Approached potential clients by using direct marketing mailings and phone contacts
- Developed and implemented comprehensive insurance plans for clients according to their individual needs
PATIENT CARE ADVOCATE
Walgreens Alliance IX
11.2022 - 10.2023
- Received inbound calls and made outbound calls, refilled prescriptions, provided general customer account care, promoted Walgreens alliance rx/insurance
- Informing patients of their rights, responding to patient queries or complaints, resolving issues and helping them with insurance claims and payments
- Developed rapport to create safe and trusting environment for care
- Attended regular meetings with the interdisciplinary team to discuss complex care and develop holistic plans of action
Case Management Specialist
humbly elevated incorporated
Orlando, FL
09.2017 - 10.2022
- Prepared documents for scanning and indexing into the document management system.
- Maintained records of all documents scanned and indexed into the system.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Helped in developing processes and procedures related to document management systems.
Eligibility Specialist
Apple One/Tidal Basin Group
06.2020 - 07.2022
- Reviewed applications for eligibility and decided whether applicants met the criteria to receive benefits.
- Analyzed financial information provided by applicants to verify income levels.
- Verified applicants' identity and other relevant documents, such as birth certificate or social security cards.
- Communicate regularly with clients about their application status, or changes in policies or procedures that may affect them.
WFH Healthcare Agent
TTEC
Orlando, FL
12.2020 - 05.2021
- Educated clients on their health insurance options and benefits.
- Conducted in-depth interviews with customers to determine their needs and preferences.
- Performed detailed analysis of competitor offerings and pricing models.
- Analyzed data from surveys to identify areas of improvement in customer service practices.
- Generated quotes for potential customers based on their individual needs.
Family Dollar Assistant Manager
Family Dollar
ORLANDO, FL
12.2020 - 05.2021
- Made employee schedules, delegated work, hired and trained new employees, and ensured customer satisfaction.
- Assistant managers work alongside store managers and concentrate on store productivity.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging problems.
- Completed paperwork, recognizing discrepancies and promptly addressing them for resolution.
IT TECH SUPPORT
APPLE (CONCENTRIX)
ORLANDO, FL
03.2019 - 03.2020
- Provided customers with advice or solutions instantly, using knowledge of current apple technology to help with iPad, iPhone, And iPod devices
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Troubleshoot, tested, and diagnosed software and hardware issues to computers used by teens and elderly
PERSONAL CARE AIDE
VENTURE FOR THE
BUFFALO, NY
08.2018 - 08.2019
- PCAs are overseen by registered nurses and can help with laundry and cleaning.
- Recorded temperature, blood pressure, pulse, and respiration rate as directed by nursing or medical staff.
- Developed individualized care plans for each client based on assessment of needs.
- Prepared meals according to dietary specifications and helped with feeding when necessary.
Education
CHANCERY CHARETER HIGHSCHOOL
Skills
- Customer support
- Technical Support
- Help Desk
- Case management
- Operating systems
- Microsoft Windows
- Network Support
- Clinical quality program standards
- Patient education
- Patient care
- Data logging
- Document Management
Timeline
INSURANCE AGENT
Blossom Healthcare
04.2023 - 10.2023
PATIENT CARE ADVOCATE
Walgreens Alliance IX
11.2022 - 10.2023
WFH Healthcare Agent
TTEC
12.2020 - 05.2021
Family Dollar Assistant Manager
Family Dollar
12.2020 - 05.2021
Eligibility Specialist
Apple One/Tidal Basin Group
06.2020 - 07.2022
IT TECH SUPPORT
APPLE (CONCENTRIX)
03.2019 - 03.2020
PERSONAL CARE AIDE
VENTURE FOR THE
08.2018 - 08.2019
Case Management Specialist
humbly elevated incorporated
09.2017 - 10.2022
CHANCERY CHARETER HIGHSCHOOL
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