Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Quanah Vollin

Annandale,Va

Summary

This letter is to express my pronounced interest in employment as a member of your team. My skills and experience in a fast paced work environment, where attention to detail is key, would align perfectly with the competencies required for this position. I would have an opportunity to contribute my current expertise, while fulfilling both my ambition to advance my career, and accomplish my long term career goals. My organizational, leadership and interpersonal skills coupled with my proven ability to creatively resolve problems, interact as a team lead has allowed me to continue to be successful in my previous roles as administrative support. I have demonstrated proficiencies with processing financial tasks such as, posting payments and collection of funds on delinquent accounts. This includes, but is not limited to, failed credit card transactions and insufficient funds.

In addition to my administrative experience, I have also provided human resources support in the form of new hire on-boarding and employee training. I gained this valuable experience in my roles at both Arlington County Parks & Recreation and Gates Hudson Community Management.

I thank you for giving me the opportunity to descriptively highlight my professional talent and abilities. I anticipate discussing what I can contribute to this position in greater detail in an interview and look forward to hearing from you.

Overview

17
17
years of professional experience

Work History

Concierge

FIS Staffing
01.2021 - Current

Driver

EDS Solutions
07.2019 - 12.2020

Office Manager

Gates Hudson Community Management
12.2014 - 10.2018
  • Under the general direction of the Operations Call Center Supervisor, responsible for responding in a timely, professional and courteous manner to all customer needs
  • This includes provider phone calls or correspondence regarding benefit, eligibility, and other provider issues
  • Demonstrates solid knowledge of Provider Service/Claim systems, functions and team process
  • Demonstrates superior skill in dealing with provider issues/inquiries, team members, and co-workers
  • Reviews all claim inquiries and applies processing rules to determine allowable benefits for payment
  • Reviews services for appropriateness of charges and considers system edits
  • Determines exclusions and denials based on contract provisions
  • Suspends claims requiring additional information and/or special handling; initiates action to obtain required information
  • Forwards claims requiring external department intervention to the appropriate department or person
  • Monitors outstanding inquiries and works with management staff to identify and resolve areas of non-compliance
  • Services calls and correspondence from members and/or providers; identifies and/or responds to inquiries, dissatisfactions, complaints and grievances
  • Documents all calls in inquiry tracking system
  • Using established protocols ensures resolutions provided are presented in a clear and accurate manner
  • Facilitates problem resolution and acts as customer’s advocate
  • Perform initial research of member/provider issues
  • Reconciles plan information utilizing department-generated procedures and reference materials
  • Utilizes internal and external systems to update, modify and extract member/provider information
  • Reviews phone activity and quality reports to self-monitor performance, quality and productivity standards
  • Discusses deficiencies/problems with the supervisor to adjust behavior and work activities as appropriate
  • Identifies problems and adjusts work activities in accordance to departmental processes
  • Follows internal processes and procedures to ensure activities are handled in accordance with departmental and company policies/procedures.

Facility Assistant

Arlington County Government Parks and Recreation Division
Arlington, Va
07.2007 - 10.2016
  • Provided advisory and analytic guidance to management in regards to the efficiency, operational, and productivity of County Government Sport & Recreation Programs
  • Established and maintained records and files for members of the department, managers and support staff
  • Analyzed and updated the processing of county documents, procedures and events for the department
  • Evaluated and advised Athletic Department on scheduling developments and athletic policies/procedures
  • Developed internal facility requests for all of the joint use facilities within the county government
  • Managed administration overseeing sport programs and staff while facilitating space for football, lacrosse and Soccer activities
  • Managed contracts for all programs and activities in Arlington Public County School facilities
  • Coordinated Arlington County High Schools and field lining for special sporting events and school activities
  • Provided Arlington County Public School administrators and Parks Recreation and Cultural Resources (PRCR) staff with weekly detailed schedules and status reports of weekend activities
  • Evaluated and advised department managers, supervisors and internal and external support staff on facility planning and practice
  • Researched and investigated customer complaints and conflicts, forwarding information to facility management, and unit supervisors of any present or potential problems and/or situations that would affect the service delivery of the unit or division
  • Responsible for both written and verbal communication to sports program team managers, sports program staff, school officials, volunteer coaches, and various affiliate organizations
  • Identified, created and coordinated multifaceted clerical tasks, such as, data entry, filing, records management and billing as the assistant to the registrar and admissions offices
  • Coordinated staff and management travel arrangements
  • Maintained sport’s program database and ensured the delivery of premium service to students
  • Provided information, referrals and registration services for public accessible registration services department in a highly visible role with extensive public traffic and large call volume
  • Managed department database and compiled specialized weekly reports for staff
  • Responsible for receiving applications and processing payments in mass capacities
  • Distributed mail and serviced mail-order requests
  • Maintained wait lists services for the use of office equipment
  • Suggested fee options, alternative classes or camps for eligible student applicants
  • Compiled participant records to ensure availability of all required documents prior to the start of camps and classes
  • Routinely managed office document filing systems
  • Assisted with training for temporary and seasonal office employees.

Education

High School Diploma -

Wakefield High School
Arlington, VA
06-2002

Skills

  • Administrative Coordinator with over 13 years of experience coordinating, managing, planning, in support of daily operational and administrative functions Demonstrate organizational skills and completing multiple tasks with competing deadlines, while exhibiting professionalism and sound judgment Meticulous attention to detail and time management Technical skills in using Microsoft Word, Outlook, and PowerPoint; Adobe Reader, Homewise, Jenark, Internet Research and proficient data entry skills

References

References upon request

Timeline

Concierge

FIS Staffing
01.2021 - Current

Driver

EDS Solutions
07.2019 - 12.2020

Office Manager

Gates Hudson Community Management
12.2014 - 10.2018

Facility Assistant

Arlington County Government Parks and Recreation Division
07.2007 - 10.2016

High School Diploma -

Wakefield High School

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Quanah Vollin