Quanaza Johnson
Washington,DC
Summary
Advanced customer service skills with a strong focus on efficiency and quality. Proven ability to maintain a safe and supportive environment. Excellent communication, organizational, and problem-solving skills, complemented by effective team building and conflict resolution capabilities. Seeking a permanent position that offers opportunities for professional growth.
Overview
8
8
years of professional experience
Work History
Traffic Controller
TCS Arlington National Cemetery
Arlington, VA
03.2025 - Current
- Communicated with team members using hand signals and radios.
- Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
- Double checked authorized employee badges.
- Directed Tour busses, Uber, Lyft and visitors to the appropriate areas.
- Controlled funeral service line.
Hotel Security Guard
TCS Watergate Hotel
Washington, DC
12.2023 - 03.2025
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify potential hazards or suspicious activities.
- Collaborated with local law enforcement during incidents requiring external assistance.
- Implemented emergency response protocols to address security breaches.
- Prepared detailed incident reports for management review and follow-up actions.
- Maintained confidentiality of sensitive information related to guest privacy and internal security matters.
- Supported special events held at the hotel, overseeing crowd control measures and coordinating with event organizers on security logistics.
- Trained new security personnel on standard operating procedures and crisis response protocols for improved team performance.
- Ensured proper identification was presented before allowing entry into restricted areas, preventing unauthorized access that could compromise hotel safety standards.
Catering Lead
Panera Bread
Washington , DC
06.2021 - 06.2023
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Coached staff on strategies to enhance performance and improve customer relations.
Environmental Services Housekeeper
Children's Hospital & Medical Center
Washington , DC
09.2019 - 06.2021
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
- Safely and efficiently finished repairs while supporting team members with tasks.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Associate Trainer
Panera Bread
WASHINGTON, DC
01.2018 - 05.2019
- Contributed to business growth by confirming customer satisfaction with service and quality
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Rotated stock items and ingredients to maintain efficiency and freshness
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads
- Cross-trained in kitchen, cashier and barista positions to support team and help meet all customer needs
Education
High School Diploma -
HD Woodson SHS
Washington, DC06.2016
Skills
- Rule enforcement
- Documentation skills
- Complex problem-solver
- Ability to multi task
- Excellent communication skills
- Teamwork and leadership
- Reliable
- Active listener
- Resourceful
- Visual observation
Timeline
Traffic Controller
TCS Arlington National Cemetery
03.2025 - Current
Hotel Security Guard
TCS Watergate Hotel
12.2023 - 03.2025
Catering Lead
Panera Bread
06.2021 - 06.2023
Environmental Services Housekeeper
Children's Hospital & Medical Center
09.2019 - 06.2021
Associate Trainer
Panera Bread
01.2018 - 05.2019
High School Diploma -
HD Woodson SHS