Quandale Hill
Dallas,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
12
12
years of professional experience
1
1
Certification
Work History
In Room Dining Server
Crescent Hotels & Resorts
09.2022 - Current
- Responsible for delivering orders, Responsible for delivering amenities when special guest arrive Responsible for cash and credit card payments
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Addressed any guest complaints promptly, resolving issues professionally and courteously.
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Educated guests on available menu options and daily specials, guiding them through their selections as needed.
- Improved teamwork among staff members by fostering open communication and collaboration between departments involved in the in-room dining process.
- Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.
- Assisted with the training of new team members, sharing expertise on service standards and expectations.
Restaurant Trainer
Shake Shack
12.2016 - 08.2020
- Trained new management and new employees on the company policies and procedures As the Trainer, I made sure that our customers were taken care of with great customer service from the initial greet to the final greet
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective training plans based on department needs and objectives.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Tracked attendance and evaluated progress for assigned trainees.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Prepared and presented supplementary learning material to support structured lessons.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Monitored participant workflow and behaviors throughout training process.
- Recruited and trained new members of guest service team.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
Bartender/Server/barback
TMZ NIGHT CLUB
08.2017 - 08.2019
- Assisted customers with orders behind the bar counter Followed company regulations and policies to serve customers with great service Handled all customer transactions and POS System
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- Greeted customers and provided friendly, knowledgeable service.
Barback
Red Door Bar And Grill
05.2013 - 01.2018
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
Server and Hostess
Embassy Suites by Hilton
06.2012 - 09.2017
- Provided exceptional customer service in fine dining environments
- Made guests feel welcome coming into our dining area and in our establishment
- Took customers orders in a orderly fashion and business oriented manner
- Handled all customer transactions and POS System
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelors Of Science - Psychology
FONTEBONNE UNIV.
St Louis, MO08.2012
Skills
- RECEPTIONIST
- EXCEL
- INVENTORY
- MICROSOFT EXCEL
- MICROSOFT OFFICE
- MS OFFICE
- SALES
- TEAM BUILDING
- TIME MANAGEMENT
- TRAINING
- Serving Experience
- Host/Hostess
- Restaurant Experience
- Cash handling
- POS
- Customer service
- Serving
- Front desk
- Training & development
- Restaurant experience
- Strong multitasking
- Phone Etiquette
- Guest Relations
- Reservation handling
- Order Accuracy
- Food safety practices
- Allergy awareness
- Table setting expertise
- Special Event Coordination
- Personal grooming
Certification
- Food Handler Certification, 09/01/22
- TABC Certification, 09/01/22
Personal Information
- Willing To Relocate: Anywhere
- Title: Restaurant Trainer
Languages
English
Full Professional
Timeline
In Room Dining Server
Crescent Hotels & Resorts
09.2022 - Current
Bartender/Server/barback
TMZ NIGHT CLUB
08.2017 - 08.2019
Restaurant Trainer
Shake Shack
12.2016 - 08.2020
Barback
Red Door Bar And Grill
05.2013 - 01.2018
Server and Hostess
Embassy Suites by Hilton
06.2012 - 09.2017
Bachelors Of Science - Psychology
FONTEBONNE UNIV.
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