QUANDANISHA WALKER
Monroe,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance USA
WFH
03.2025 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Coast Professional Inc.
West Monroe, LA
11.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Motor Vehicle Analyst Comp 2
Office Of Motor Vehicles
Monroe, LA
10.2023 - 11.2024
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Education
Medical Billing and Coding -
Unitech Training Academy
West Monroe La03.2023
HIGH SCHOOL DIPLOMA -
Bastrop High School
Bastrop La05.2017
Skills
- Submitting Claims
- EHR Knowledge
- Medical and Insurance Terminology
- ICD-10 CM
- HCPCS
- CPT Level I and II Codes
- Microsoft Office System (Word, PowerPoint, Excel, Outlook)
- Data Entry, record Keeping, Data Analyst
Certification
Chauffeur Licenses
Class B License with Passenger and School Bus Endorsements
Timeline
Customer Service Representative
Teleperformance USA
03.2025 - Current
Customer Service Representative
Coast Professional Inc.
11.2024 - 03.2025
Motor Vehicle Analyst Comp 2
Office Of Motor Vehicles
10.2023 - 11.2024
Medical Billing and Coding -
Unitech Training Academy
HIGH SCHOOL DIPLOMA -
Bastrop High School