Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Quandesha Richardson

Great Falls,SC

Summary

Customer service team member who is dedicated to providing exceptional service and support to maximize customer satisfaction. Building trust with customers as well as team members to promote satisfaction, resolve concerns, and maintain long-term loyalty is a proven track record. Knowledgeable of providing great customer service to the standards, with a strong ability to remember product and service information in order to resolve issues effectively.

Overview

11
11
years of professional experience

Work History

Assembly Packer

Carolina Poly, Inc.
01.2018 - Current
  • Pack several lines of polyethylene products, including trash bags and construction films
  • Used handheld scanners to accurately log and track outgoing product, improving traceability and reducing misplaced items
  • Actively resolved last-minute product modifications and packaging errors, maintaining production flow during peak periods with zero delays
  • Reduced packing errors by implementing a double-check system for final product inspection
  • Handled expedited orders efficiently to meet immediate customer demands, resulting in increase in customer satisfaction scores
  • Skilled forklift operator with 3 years of experience in a fast-paced warehouse setting, proficient in loading, unloading, and accurately stacking pallets while maintaining a strict adherence to safety regulations.

Customer Service Associate

Ross Distribution Center
10.2017 - 12.2017
  • Assisted customers and vendors with orders, returns, and complaints
  • Resolved customer issues and complaints in a timely and effective manner
  • Processed orders and returns efficiently and accurately
  • Responded to client inquiries maintaining documentation of communication noting existing issues and issue resolutions
  • Made certain that clients received excellent service in order to not only maintain, but also to expand, their relationships for future business opportunities

Waitress/Hostess/Cashier

Grand Central
09.2013 - 09.2017
  • Monitored and maintained cleanliness of the dining area, ensuring compliance with state health and safety standards at all times
  • Kept track of transactions and greeted customers as they entered and exited the establishment
  • Used a point-of-sale system to enter orders, process payments, and issue receipts
  • Handled customer complaints and kept the checkout area clean and tidy
  • Prepares, takes, and fills orders for food items in a timely manner

Education

Diploma -

Great Falls High School
Great Falls, SC
01.2012

Skills

  • Customer Service
  • Customer Analysis
  • CRM software
  • Google Suite
  • Collaboration
  • Conflict Resolution
  • Client Support
  • Public Relations
  • Excellent communication and interpersonal skills
  • Compliance Document Review
  • Computer Networking
  • Data entry
  • Operations support
  • Blueprint interpretation expertise
  • Creative problem solving
  • Packer

Accomplishments

  • Successfully implemented a new customer service system that resulted in a 25% increase in customer satisfaction rates.
  • Developed and implemented a customer feedback program that resulted in a 15% increase in customer loyalty and a 10% increase in sales.

Timeline

Assembly Packer

Carolina Poly, Inc.
01.2018 - Current

Customer Service Associate

Ross Distribution Center
10.2017 - 12.2017

Waitress/Hostess/Cashier

Grand Central
09.2013 - 09.2017

Diploma -

Great Falls High School

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Quandesha Richardson