Quandesia Preston

• Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
• Assisted in the development of internal controls, enhancing overall security measures against various types of fraud schemes.
• Maintained up-to-date knowledge on industry best practices, incorporating relevant information into existing procedures as needed.
• Established trusting relationships with stakeholders through transparent communication and diligent investigation efforts, fostering collaboration within the organization.
• Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
• Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.

Collection Agent

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.

• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
• Reduced errors in financial records by conducting regular audits of billed accounts.
• Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
• Processed payment via telephone and in person with focus on accuracy and efficiency.