Quandisha Michael

• Responsible for greeting visitors, answering phones and providing general information.
• Maintained patient records including medical histories, test results, medication lists and other related information.
• Assisted in the preparation of patient charts prior to doctor visits.
• Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
• Organized and maintained filing system for medical records and documents.
• Performed clerical duties such as typing, data entry, scanning and filing documents.
• Scheduled appointments for patients with doctors or specialists using computer software programs.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Developed strong relationships with customers by providing personalized assistance and support.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
• Assisted with range of motion exercises and other rehabilitative activities per physician orders.
• Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
• Monitored food intake and output as directed by nursing staff.
• Answered patient call lights promptly and responded to requests appropriately.
• Reported changes in patient conditions to registered nurse or physician.
• Documented patient care services by charting in designated areas.

Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Assisted with adequate nutrition and fluid intake.Prepared patient rooms prior to their arrival.Facilitated games and other activities to engage clients.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Planned, prepared and served meals and snacks according to prescribed diets.Cleaned and organized patients’ living quarters.