Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Quandra Washington

Missouri City

Summary

Experienced with developing and implementing recruitment strategies to attract top talent. Utilizes effective communication and negotiation skills to build strong relationships with clients and employees. Track record of leading teams to achieve organizational goals and improve recruitment processes.

Overview

18
18
years of professional experience

Work History

Medicare Sales Manager

Select Quote
06.2019 - 11.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Office Manager

Jackson Hewitt Tax Service
12.2011 - 04.2019
  • Achieved monthly and quarterly financial targets and cash controls.
  • Assured all Federal, State, and Company compliance regulations were met.
  • Set targets and managed all aspects of marketing, recruiting, hiring, and training and supervising seasonal staff.
  • Increased sales by 25% getting customers to purchase add-ons.
  • Kept taxes that were filed, amended, approved, and rejected on spreadsheets.
  • Advised clients in tax preparation process and prepare and file tax documents.
  • Took incoming calls from clients to answer tax questions and set up tax preparation appointments.
  • Ensured confidentiality for clients by following all company procedures regarding information handling.
  • Grew business by promoting services and expanding client base.
  • Attended to needs of clients to inspire to refer service and come back for following year.

Teller Manager

Tensas State Bank
04.2012 - 07.2017
  • Provided consistent optimal customer experience, primarily handling customers' transactional needs, including but not limited to processing teller transactions such as deposits, withdrawals, payments, and balancing.
  • Worked to create and establish relationships with customers, remaining well-informed about customer's relationship.
  • Educated customers on emerging bank technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
  • Processed over 80 transactions daily.
  • Supported branch and fellow team members with achieving goals by assisting with basic tasks to aid in customer problem resolution.
  • Referred customers to internal team of experts when non-transactional financial needs are recognized.
  • Ensured safe and sound banking practices, including adherence to all applicable laws and regulations.

Cash Research Associate

PharMerica
05.2007 - 11.2011
  • Corrected financial history or made adjustments to customers account.
  • Assisted customers with private insurance or Medicaid claims and script conversions.
  • Worked with management on other responsibilities, special projects, and initiative as directed.
  • Assisted Collection Liaison with customer complaints about private insurance or Medicaid claims.
  • Managed over 75 call-in calls per day.
  • Authorized debit card, credit card, and electronic fund transfer accounts from reoccurring or one time payments requests.
  • Provided customers with complete information about their balances in professional manner.
  • Operated multi-line switchboard.
  • Processed refunds once claims have been converted over to another plan.
  • Prepared monthly clients invoices.
  • Assisted with invoice input into Accounting system as necessary.
  • Researched and coordinated resolution of “Application Assessment” by working with Collection Liaisons.

Education

Master's Degree - Business Administration

Alcorn State University
Lorman, MS
05.2018

Bachelor's Degree - Accounting

Alcorn State University
Lorman, MS
05.2016

Skills

  • Office management
  • Motivational skills
  • Sales team training
  • Staff management
  • Goals and performance
  • Client relationship management
  • Rapport and relationship building
  • Relationship building

Accomplishments

  • Maintained highest customer retention.
  • Build new customers relationships from 0 to 350 during first tax season.
  • Corrected medical billing reports by reducing credits up to 90%.
  • Resolved product issue through consumer testing.

Timeline

Medicare Sales Manager

Select Quote
06.2019 - 11.2024

Teller Manager

Tensas State Bank
04.2012 - 07.2017

Office Manager

Jackson Hewitt Tax Service
12.2011 - 04.2019

Cash Research Associate

PharMerica
05.2007 - 11.2011

Bachelor's Degree - Accounting

Alcorn State University

Master's Degree - Business Administration

Alcorn State University

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