Quandria Smith
Patient care tech
Crawford,GA
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 20 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 15 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Patient Care Technician
Amazing Care Home Health Services
03.2018 - Current
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Patient Care Technician
Fivestar Healthcare Services
02.2018 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Transported patients between rooms and appointments or testing locations.
Customer Service Representative
Piedmont Hospital
12.2017 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Patient Care Technician
Professional Staffing Solution
04.2013 - 11.2017
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
PICKER/Packer Associate
Bed Bath & Beyond
02.2011 - 09.2014
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Monitored outgoing packages for proper labels and accurate address information.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Sorted and stacked finished items.
- Placed items into bags, boxes or other containers.
- Loaded items onto conveyor belts and pallets.
- Labeled containers, container tags or products.
- Loaded and unloaded items from production line.
- Counted items to verify accuracy of orders.
Education
High School Diploma -
Madison County High School
Danielsville, GA05.2002
Skills
- Culturally Competent Care
- Patient Safety
- Specimen Transportation
- Healthcare Expertise
- Personal Care Support
- Data Collection
- Collect Hazardous Waste
- Oral Hygiene
- Cultural Awareness
- Foley Catheter Insertion and Removal
- Materials Recycling
- Mobility Assistance Aptitude
- Deliver Documents
- General Housekeeping
- Company Guidelines
- Prioritizing Patients
- Activities of Daily Living (ADL) Assistance
- Medical Histories and Vital Statistics
- Bed Making and Linen Changes
- Monitoring Patient Conditions
- Patient Vital Taking
- Interpersonal Communication Skills
- Direct Supervision
- Clean Rooms Expertise
- Simple Dressings
- Regulatory Requirements
- Patient Positioning Understanding
- Patient Transporting
- Healthy Living Activities
- Patient Feeding
- Patient Medical Histories
- Vitals Documentation
- Height and Weight Measurement
- Feeding Assistance
- Taking Vital Signs
- Patient Rounds
- Patient Care and Monitoring
- Medication Side Effect Knowledge
- Serving and Collecting Food Trays
- Patient Service
- Change Linens
- Blood Glucose Monitoring
- Sharps Disposal
- Disposal Procedures
- Professional Bedside Manner
- Patient Relations
- Reading Comprehension
- Special Dietary Requirements
- Mobility Devices
Certification
- NCPCT - Patient Care Technician
- CPCT/A - Patient Care Technician/Assistant
Additional Information
CPR/BlS certified
TB Test up to date
Patient Care Tech Certification
Excellent Customer service skills
Timeline
Certified Patient Care Technician
Amazing Care Home Health Services
03.2018 - Current
Patient Care Technician
Fivestar Healthcare Services
02.2018 - Current
Customer Service Representative
Piedmont Hospital
12.2017 - 08.2019
Patient Care Technician
Professional Staffing Solution
04.2013 - 11.2017
PICKER/Packer Associate
Bed Bath & Beyond
02.2011 - 09.2014
High School Diploma -
Madison County High School
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