QUANEESHA ADDISON
Katy,TX
Summary
Highly skilled professional with a strong aptitude for communication. Demonstrated excellence in collaborative environments, and a proven track record as a focused problem-solver. Able to manage multiple tasks and thrives in both team-driven and independent work settings. Proficient in Microsoft Office Suite, including Word, Excel, Power Point, and Outlook.
Overview
6
6
years of professional experience
Work History
Senior Specialist Fraud Prevention
Target
06.2022 - 05.2023
- Answered incoming calls, provided customer service, and resolved customer complaints by starting the fraud process for fraudulent activity reported by cardholder.
- Analyzed customer data and identified trends to detect possible credit card fraud.
- Investigated and reported any suspected fraudulent activities.
- Contacted cardholders to verify charges and prevent loss.
- Conducted root cause analyses and implemented preventive measures to prevent loss.
- Collaborated with cross-functional teams to develop and implement corrective actions.
- Researched, suggested, and implemented additional security measures.
- Entered data into TYSYS to start fraud process, updated customers names, addresses, phone numbers, credit card details; entered data into Innovis to verify cardholders.
Customer Service Representative
Liveops
05.2020 - 06.2022
- Answered incoming customer service calls and provided quality customer service; handled customer inquiries, complaints, and billing questions with professionalism.
- Performed regular assessments regarding customer complaints and provided suggestions to improve customer satisfaction.
- Managed multiple systems, programs, and screens simultaneously.
- Consistently exceeded key performance indicator targets regarding call length, conversion rate, and customer satisfaction.
Distribution Planner/Order Processor
Energy Alloys
06.2018 - 05.2020
- Accurately and efficiently entered data into company system ensuring there were no discrepancies with paperwork.
- Analyzed and monitored inventory levels to determine product availability and order timing.
- Worked closely with the warehouse team to ensure accurate and timely order fulfillment.
- Downloaded purchase orders, prepared packing lists and processed shipping labels for outbound deliveries.
- Organized, scanned, and filled paperwork into company system.
- Cross-trained as scanner, distribution planner, and order processor to help meet company needs.
Junior Business Manager
Massage Envy
02.2017 - 12.2017
- Managed daily operations of the franchised location, ensuring that excellent service is consistently delivered to members and guests.
- Successfully executed administrative duties to ensure seamless operation of daily tasks including, scheduling and rescheduling appointments, managing correspondence
- Managed staff in training and coached the performance of sales associates.
- Assisted in tasks including inventory control, filing, member folder maintenance, and data entry of client records and surveys.
- Maintained daily appointment schedule for 12 massage therapist.
- Kept a digital and hard-copy filing system.
Education
Bachelor of Arts - Psychology
Texas Southern University
Houston, Tx12.2021
Skills
Quality
Detail-Oriented
Problem-Solving
Customer Service
Time Management
Communication
Organizational Skills
Adaptability
Timeline
Senior Specialist Fraud Prevention
Target
06.2022 - 05.2023
Customer Service Representative
Liveops
05.2020 - 06.2022
Distribution Planner/Order Processor
Energy Alloys
06.2018 - 05.2020
Junior Business Manager
Massage Envy
02.2017 - 12.2017
Bachelor of Arts - Psychology
Texas Southern University
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