Quaneesha Reigle
Dover,DE
Summary
Authorized to work in the US for any employer Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optical Associate
Boscov's Optical
01.2019 - 02.2019
- Basically helping customers pick out glasses, scheduling appointments, ordering glasses for customers, fixing customers glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Collaborated with optometry staff to reach individual and team goals.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Prepared and administered medications to patients as prescribed by optometrist.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Identified issues during preliminary exam and addressed concerns with physician.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
Teacher
Boys & Girls Clubs of America
06.2018 - 11.2018
- When kids get off of school we have snack provided to them, we help them with homework and we do different activities like art, math, reading groups, gym or play outside.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Planned and implemented integrated lessons to meet national standards.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Created lessons and online testing materials to facilitate remote learning.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Fostered student curiosity and interest through creative hands-on activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
Customer Service/Cashier
CVS Pharmacy
01.2018 - 06.2018
- Cashiering - Taking Photos/Photo Kiosk - Stocking - Closing/ Opening Store - Customer Service - Counting and Handling Money
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Referred to price sheets and special sale bulletins to enter price changes.
- Utilized various software applications to process customer orders.
- Maintained accurate records of customer transactions for reporting purposes.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Set up new sales displays each week with fresh merchandise.
- Monitored self-checkout systems and provided help in resolving complex problems.
Fullfillment Associate
Macy's
10.2017 - 01.2018
- Counting and Handling Money
- Gathering and Creating Customers Orders
- Getting Customers Orders when they arrived at store
- Returning Customers Items
- Helping Customers decide on what they want
- Stocking Shelves
- Cashiering when needed
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Drove customer satisfaction by successfully completing all returns quickly.
- Segregated and processed incoming stock and materials to prepare for storage or shipment.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Prepared and checked outbound shipments for accuracy.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Managed timely and effective replacement of damaged or missing products.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Supervised and trained new staff in performing census.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Greeted customers and directed to requested products.
- Received new stock and input values into computer system.
- Recorded daily activities for inventory control.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
CUSTOMER SERVICE REPRESENTATIVE
WALMART
10.2016 - 04.2017
- Returning Items for Customers
- Opening and Closing Customer Service
- Counting and Handling Money
- Cashiering
- ORDERLY FULFILLMENT ASSOCIATE
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Orderly Fulfillment Associate
THE HOME DEPOT
11.2015 - 07.2016
- Counting and Handling Money
- Gathering and Creating Customers Orders
- Getting Customers Orders when they arrived at store
- Returning Customers Items
- Helping Customers decide on what they want
- Mixing Paint
- Stocking Shelves
- Cashiering when needed
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Segregated and processed incoming stock and materials to prepare for storage or shipment.
- Drove customer satisfaction by successfully completing all returns quickly.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Prepared and checked outbound shipments for accuracy.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
CUSTOMER SERVICE MANAGER
WALMART
06.2015 - 11.2015
- Counting and Handling money
- Responsible for the front of the store
- Assisting cashiers and answering questions or getting cash of them or helping them with customer concerns
- Closing and Opening the front of the store
- Cashiering when needed
- Helping in customer service
- Interviewing new employees
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Created and reviewed invoices to confirm accuracy.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Generated customer satisfaction surveys to analyze results into action plans.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Developed and offered unique discount options to drive interest in new product lines.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
Education
High School Diploma -
Palmdale High School
Palmdale, CA05.2014
Skills
- Communication
- Multi-Tasking
- Teamwork
- Attention To Detail
- Critical Thinking
- Merchandise Display
- Patient Testing
- Customer Satisfaction
- Problem Solving
- Time Management
- Leadership
- Organization
Certification
Certified to work with School Age Children
Certified to work with Pre-School Children
CPR Certified
Timeline
Optical Associate
Boscov's Optical
01.2019 - 02.2019
Teacher
Boys & Girls Clubs of America
06.2018 - 11.2018
Customer Service/Cashier
CVS Pharmacy
01.2018 - 06.2018
Fullfillment Associate
Macy's
10.2017 - 01.2018
CUSTOMER SERVICE REPRESENTATIVE
WALMART
10.2016 - 04.2017
Orderly Fulfillment Associate
THE HOME DEPOT
11.2015 - 07.2016
CUSTOMER SERVICE MANAGER
WALMART
06.2015 - 11.2015
High School Diploma -
Palmdale High School
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