Quaneishia Goode
Mobile,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Payroll Specialist
University Of South Alabama College
Mobile, AL
02.2023 - Current
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Assisted with auditing processes related to payroll.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
Personal Banker
Wells Fargo
Mobile, AL
09.2021 - 02.2023
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
Personal Banker
Bbva Compass Bancshares Inc.
12.2019 - 12.2021
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Achieved consistent recognition as top sales performer.
Lead Teller
Wells Frago
, AL
01.2014 - 12.2019
- Ability to communicate with customers clearly and respectfully
- Ability to resolve customer issues as they arise
- Scheduled staffing for tellers
- cross selling products &Handling large amounts of money
- Educated customers on the variety of loan products and available credit options.
- Oversaw training for all new Tellers.
- Adhered to Wells Fargo security and audit procedures.
Assistant Manger
Hibbetts Sports
, AL
04.2010 - 02.2016
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored employee performance and developed improvement plans.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached team on effective upselling and cross-selling methods.
Education
BBA - Business Administation
Faulkner University
Montgomery, ALSkills
- Excellent customer service
- Operational improvement
- Sales expertise
- Revenue Generation
- Team management
- Payroll Processing
- Cash Handling
- Good communication
- New Employee Processing
- Payroll Software Proficiency
Timeline
Payroll Specialist
University Of South Alabama College
02.2023 - Current
Personal Banker
Wells Fargo
09.2021 - 02.2023
Personal Banker
Bbva Compass Bancshares Inc.
12.2019 - 12.2021
Lead Teller
Wells Frago
01.2014 - 12.2019
Assistant Manger
Hibbetts Sports
04.2010 - 02.2016
BBA - Business Administation
Faulkner University
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