Quaneitra Coles

Greeting residents & guests, maintain meticulous records, providing exceptional customer service to their residents and their guests

• Assist guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Manage a variety of tasks, usually 4 or 5, simultaneously, maintaining professionalism and efficiency under pressure.
• Maintain front desk's concierge book to provide visitors with access to relevant local information.
• Address customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Support event planning efforts, contributing to the successful execution of memorable occasions.
• Coordinate approximately 120 medical transportation services per month for residents.
• Assisted in training 5 new team members on front desk procedures and best practices for exceptional service delivery.
• Manage phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.

• Served meals to 35 residents daily for 3 meals in accordance with established schedules and dietary procedures.
• Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
• Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
• Maintained strict levels of cleanliness for tables, floors, and prep areas.
• Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.

• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
• Enforced rules of club and resolved conflicts quickly and professionally to maintain safety and bolster pleasant experiences for participants.
• Set up and led recreational activities such as games, read-alongs and crafts for about 20 children during particularly busy times.
• Removed clutter, cleaned spills and sanitized toys to protect children from hazards and germs.
• Used positive reinforcement techniques to promote patience and other good behaviors in children.

• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Generated and printed daily financial reports to track hotel performance.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
• Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walk-throughs.
• Prepared multiple detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Called guests requiring wake-up calls within 2 minutes of scheduled call, constantly maintaining positive, and welcoming.

• Managed high call volumes (about 120 calls per day) while providing exceptional customer support and maintaining professional composure.
• Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
• Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
• Contributed to positive work environment by assisting colleagues with problem-solving and skill development.

• Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
• Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
• Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
• Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed. Loss prevention went down 10%.
• Coordinated with cashiers to ensure seamless transitions between traditional checkout lanes and self-checkout stations during peak hours.

• Contributed to increased revenue by upselling promotional deals and special event packages.
• Reduced wait times, expertly managing high-volume periods through swift transaction completion.
• Set up new sales displays each week with fresh merchandise.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Provided exceptional communication skills, fielding phone calls and responding to email inquiries from patrons.
• Used POS system to enter orders, process payments and issue receipts.
• Greeted over 1,000 customers per day and determined best approach to provide optimal service.