Quanesha Green
Miami
Summary
Highly-motivated individual with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hard working with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Outreach Specialist
MasTec
04.2023 - 10.2024
- Developed and implemented comprehensive outreach strategies to engage target audiences.
- Conducted research and identified new opportunities for outreach initiatives.
- Informed FPL Customers of the program and program benefits
- Provided administrative support including scheduling appointments, maintaining records, and preparing reports.
- Compiled feedback from customers regarding their experience with the organization's services.
- Maintained outreach contacts in organization's database to track progress toward base building goals.
Emergency Housing Specialist
Indelible Solutions
06.2021 - 04.2023
- Reviewed applications and documents for accuracy and completeness.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Educated clients on lease and rental agreements.
- Maintained accurate and confidential client records, including case notes and financial documents.
- Conducted assessments to determine eligibility for rental assistance programs.
- Assisted in the implementation of public housing policies and procedures.
- Made referrals to utilize community resources for resident's needs.
- Connected individuals with relevant community resources and coordinated referrals.
Customer Service Representative
Florida Blue
08.2019 - 05.2021
- Answered customer inquiries and provided accurate information regarding health plan benefits and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Economic Self Sufficiency Specialist
Florida Department of Children & Families
05.2017 - 04.2019
- Interviewed persons applying for public assistance programs.
- Obtained income, asset and financial information to determine program eligibility.
- Conducted in-depth economic assessments of clients to determine eligibility for assistance programs.
- Advised clients on the best ways to access public benefits such as food stamps, housing subsidies, and Medicaid.
- Monitored changes in state laws affecting eligibility requirements for public benefit programs.
Education
Some College (No Degree) - Criminal Justice
Keiser Career College - Pembroke Pines
Hollywood, FLVocational Diploma - Medical Billing And Coding
National School of Technology
08-2003
Skills
- Microsoft Office
- Application Processes
- Educational Programs
- Community Engagement
- Maintaining Client Records
- Active Listening
- Customer Service
- Client Needs Assessments
- Client and Family Interviews
Education and Training
Hollywood, FL,Hialeah, FL
Contact
Miami, FL 33147
Timeline
Customer Outreach Specialist
MasTec
04.2023 - 10.2024
Emergency Housing Specialist
Indelible Solutions
06.2021 - 04.2023
Customer Service Representative
Florida Blue
08.2019 - 05.2021
Economic Self Sufficiency Specialist
Florida Department of Children & Families
05.2017 - 04.2019
Vocational Diploma - Medical Billing And Coding
National School of Technology
Some College (No Degree) - Criminal Justice
Keiser Career College - Pembroke Pines
Similar Profiles
Cristian Pulido MejiaCristian Pulido Mejia
Crane Crew Member at MasTecCrane Crew Member at MasTec
Lukas T MarchakitusLukas T Marchakitus
Lineman Forman at MastecLineman Forman at Mastec
Lucas NigroLucas Nigro
Utilities Foreman at MasTecUtilities Foreman at MasTec