Quanesha Jones
Greenville,SC
Summary
Detail-oriented professional experienced in medication preparation and customer service. Demonstrates strong interpersonal and problem-solving skills. Hardworking team player skilled in data entry and pharmacy compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PHARMACY TECHNICIAN
Prisma Health Hospital
Greenville, SC
10.2023 - Current
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
- Maintained patient confidentiality when handling records and sensitive data
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
MEDICAL RECEPTIONIST/APPOINTMENT SCHEDULER
CVS Pharmacy
Greenville, SC
11.2022 - 01.2023
- Actively monitored incoming calls and other forms of communication for potential appointment requests
- Maintained a high level of professionalism when interacting with clients over the phone or via email
- Adhered to company policies and procedures while scheduling appointments
- Assisted customers with selecting an appropriate time for their appointment based on their individual needs
- Successfully scheduled appointments, ensuring all details were documented accurately and efficiently.
LEAD DIRECT SUPPORT PROFESSIONAL
Community Options, Inc
Greenville, SC
06.2018 - 10.2022
- Monitored medication administration protocols according to established standards of care
- Maintained accurate records of client progress, services provided, and changes in behavior
- Assessed living environments for health hazards or other risks that could jeopardize safety
- Exhibited excellent problem-solving abilities when addressing challenging behaviors from clients
- Encouraged self-advocacy among clients by teaching them how to communicate their own needs effectively.
PHARMACY TECHNICIAN
Clinical Solutions
Greenville, SC
08.2016 - 05.2018
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed
- Maintained patient confidentiality when handling records and sensitive data
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
Education
HIGH SCHOOL DIPLOMA -
Bamberg Eharhardt High School
Bamberg, SC06.2010
Skills
- Detail-oriented
- Medication preparation
- Customer service
- Interpersonal skills
- Problem-solving skills
- Data entry
- Pharmacy compliance
- Client relationship building
- Patient flow management
- Chart updating
- Follow-up skills
- Call screening
- Registration oversight
- Online research
- Organization skills
- Patient confidentiality
- Calendar management
- Insurance verification
- Appointment scheduling
- Drug inventory management
- Intravenous admixture preparation
- Insurance billing
- Drug utilization review
- Regulatory compliance
- Drug safety
- Workflow optimization
- Paperwork processing
- Product knowledge
- Complaint resolution
- Account updating
- Product Knowledge
- Inbound and Outbound Calling
- Paperwork Processing
- Scheduling
- Call Management
- Data Collection
Certification
- Certified Nursing Assistant
- Registered Pharmacy Technician
- CPR
- First Aid Certification
References
References available upon request
Timeline
PHARMACY TECHNICIAN
Prisma Health Hospital
10.2023 - Current
MEDICAL RECEPTIONIST/APPOINTMENT SCHEDULER
CVS Pharmacy
11.2022 - 01.2023
LEAD DIRECT SUPPORT PROFESSIONAL
Community Options, Inc
06.2018 - 10.2022
PHARMACY TECHNICIAN
Clinical Solutions
08.2016 - 05.2018
- Certified Nursing Assistant
- Registered Pharmacy Technician
- CPR
- First Aid Certification
HIGH SCHOOL DIPLOMA -
Bamberg Eharhardt High School
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