Quanesha Nelson
Knightdale,NC
Summary
Skilled professional ready to excel in a leadership role with focus on a results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Specialist
Hawthorne Residential Partners
06.2023 - Current
- Assisted prospective tenants by providing property information and answering inquiries.
- Coordinated property tours to showcase available units and amenities.
- Processed rental applications, ensuring completeness and accuracy of documentation.
- Supported lease negotiations by preparing necessary paperwork and agreements.
- Managed approximately 30-60 incoming calls, emails and faxes per day from prospects
Med Care Manager
Sunrise Senior Living
12.2017 - 01.2021
- Mentored staff in best practices for resident engagement and care management strategies.
- Implemented quality improvement initiatives, enhancing overall resident satisfaction and well-being.
- Maintained detailed records in compliance with company standards and regulations.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
Medication Aide/PCA
Gabriel Manor
07.2017 - 12.2017
- Administered medications accurately to residents, ensuring compliance with safety protocols and regulations.
- Monitored patients for adverse reactions and reported findings to healthcare team promptly.
- Assisted in maintaining medication inventory, including ordering and restocking supplies efficiently.
- Supported training of new staff on best practices for medication administration and safety procedures.
PCA
North Pointe of Garner
05.2016 - 06.2017
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Supervisor In Charge/Lead Medication Aide
Carillon Assisted Living of Knightdale
08.2014 - 04.2016
- Supervised daily operations to ensure compliance with safety protocols and efficiency standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
Education
Garner Magnet High School
Garner, NC06.2013
Skills
- Training and mentoring
- Customer service
- Goal oriented
- Staff management
- Organization
- Computer Proficiency
- Time Management
Certification
- CMA - Certified Medication Aide
Timeline
Leasing Specialist
Hawthorne Residential Partners
06.2023 - Current
Med Care Manager
Sunrise Senior Living
12.2017 - 01.2021
Medication Aide/PCA
Gabriel Manor
07.2017 - 12.2017
PCA
North Pointe of Garner
05.2016 - 06.2017
Supervisor In Charge/Lead Medication Aide
Carillon Assisted Living of Knightdale
08.2014 - 04.2016
Garner Magnet High School
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