Quanesha Smith
Benton
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
DOLLAR GENERAL DISTRIBUTION CENTER
04.2024 - Current
- Analyze monthly budget reports to identify variances, providing insights for improved financial planning.
- Contribute to the annual budgeting process through data analysis and entry, ensuring accuracy and alignment with organizational goals.
- Manage and approve distribution center invoices, maintaining accurate records for audit and compliance.
- Generate weekly and monthly reports to track key performance indicators and provide insights into distribution operations.
- Manage weekly payroll processing for all distribution center employees, ensuring accurate and timely payments while serving as a liaison between employees and the corporate payroll office.
- Maintain the confidentiality and security of facility and personnel information, adhering to company policies and regulations.
- Selected to lead the distribution centers first responders team.
- Selected to lead the distribution centers engagement committee contributing to planning events to keep associates engaged.
Financial Center Manager
Simmons bank
10.2021 - 04.2024
- Recruited, trained, and coached a high-performing team to exceed performance expectations and achieve organizational goals.
- Oversaw all aspects of the financial center's operations, including goal attainment, service delivery, marketing initiatives and regulatory compliance.
- Expanded the financial center's small business banking portfolio through proactive business development and relationship management.
- Maintained high levels of client satisfaction by fostering a customer-centric culture and empowering associates to deliver exceptional service.
- Conducted regular staff meetings to enhance communication skills, set goals, and reinforce operational policies, resulting in improved associate performance and efficiency.
- Led a collaborative team that worked closely with internal partners to provide comprehensive financial solutions to clients.
- Managed and optimized the sales process to drive revenue growth while maintaining a strong focus on customer satisfaction
Assistant Financial Center Manager
Simmons bank
12.2019 - 10.2021
- Developed branch staff through effective communication, constructive feedback, and coaching, aligning their career goals with organizational objectives.
- Managed staffing schedules, recruitment, hiring and training processes, ensuring optimal staffing levels and a skilled workforce.
- Coached and mentored team members, leading to improved performance and the promotion of multiple associates.
- Ensured compliance with all regulatory requirements and provided targeted training to enhance sales and service skills.
- Drove revenue growth through process improvements, customer satisfaction initiatives and comprehensive training programs.
- Selected to participate in the bank's mergers and acquisition team, contributing to strategic decision- making and integration efforts.
Financial Service Representative
Arkansas Federal Credit Union
12.2016 - 12.2019
- Consistently exceeded sales targets, achieving the Million-Dollar Club for generating over $1 Million in loan production within six months multiple years in a row.
- Achieved the Million-dollar club for generating over $2 million dollars of loan production for the 2019 year.
- Developed and delivered referral training programs to enhance lead generation and sales opportunities.
- Led community service initiatives fostering positive relationships and enhancing the credit unions reputation.
- Encouraged team development through hosting weekly meetings
- Provided daily peer coaching, enhancing their skills and performance.
- Enhanced member experience by providing expert guidance on the credit unions products and services, building trust and loyalty.
- Consistently recognized as a top producer in new accounts, deposits and loan production.
Financial Service Specialist
regions bank
05.2015 - 12.2016
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Developed comprehensive financial plans to help clients achieve their long-term goals.
- Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loan
- Opened new accounts and performed outbound calling
Vault Teller
Regions Bank
11.2014 - 05.2015
- Trained incoming tellers on banking procedures and tasks
- Performed vault teller duties including buy/sells, cash shipments and daily balancing
- Maintained a prominent level of customer service while meeting goals and quotas
Education
Communication/public relations candidate -
Southern new hampshire university
12.2025
Skills
- Team development
- Conflict management
- NMLS registration
- Office administration
- Customer service
- Data entry
- Certified Public Notary
- Time management
- CRC certification
- Strong problem solver
- Critical thinking
- Documentation and recordkeeping
Timeline
Administrative Assistant
DOLLAR GENERAL DISTRIBUTION CENTER
04.2024 - Current
Financial Center Manager
Simmons bank
10.2021 - 04.2024
Assistant Financial Center Manager
Simmons bank
12.2019 - 10.2021
Financial Service Representative
Arkansas Federal Credit Union
12.2016 - 12.2019
Financial Service Specialist
regions bank
05.2015 - 12.2016
Vault Teller
Regions Bank
11.2014 - 05.2015
Communication/public relations candidate -
Southern new hampshire university
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