Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Quanesia Hannah

lauderhill

Summary

Skilled in multitasking and customer engagement, I excelled at Popeyes® Louisiana Kitchen by enhancing customer loyalty through outstanding service and efficient food preparation. My ability to manage high-stress situations and proficiency in cash handling led to significant improvements in team efficiency and customer satisfaction.

Professional with strong background in customer service and food preparation, equipped to excel in fast-paced environment. Skilled in maintaining high standards of cleanliness and safety, while ensuring efficient and accurate order fulfillment. Known for reliability, adaptability, and effective teamwork, consistently contributing to collective goals and operational success. Enthusiastic about delivering exceptional service and achieving targeted results.

Overview

12
12
years of professional experience

Work History

Crew Team Member

Popeyes® Louisana Kitchen
06.2020 - 12.2024
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Operated register to process payments and collect cash payment for order totals.

Crew Team Member

Pollo Tropical
04.2018 - 05.2020
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Crew Team Member

Taco Bell Restaurant
01.2015 - 02.2016


  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.

Customer Service Representative

Rain Forest Cafe
01.2013 - 05.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Plantation High School
Fort Lauderdale, FL
06-2011

Skills

  • Multitasking and organization
  • Active listening
  • Customer service
  • Critical thinking
  • Customer engagement
  • Cash handling
  • Computer proficiency
  • Food preparation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8-10 staff members.
  • Achieved Employee Of The Month by providing great customer service with accuracy and efficiency.

Timeline

Crew Team Member

Popeyes® Louisana Kitchen
06.2020 - 12.2024

Crew Team Member

Pollo Tropical
04.2018 - 05.2020

Crew Team Member

Taco Bell Restaurant
01.2015 - 02.2016

Customer Service Representative

Rain Forest Cafe
01.2013 - 05.2015

High School Diploma -

Plantation High School
Quanesia Hannah