Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Languages
Timeline
Generic
QUANG HOANG

QUANG HOANG

Lewisville

Summary

Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Experienced specialist with a passion for delivering outstanding service.

Knowledgeable Training Manager managing high-profile events and ensuring seamless execution. Adept in coordinating with cooperator, supervising staff, and maintaining client satisfaction. Demonstrated leadership and organizational skills in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operation Banquet Manager/Training Manager

RockWaterBay Resort/Accor Hotel Chain Group
05.2014 - 06.2021
  • Consistently met my short and long-term plan
  • Develop and operate standard operation procedure,administration process,training process to improve service quality and staff ability
  • D
  • Helped management to identify workflow issues and find solutions
  • Supervised and delegated tasks to a team of [200] people
  • Managing and Report financial monthly
  • Resolved customer complains effectively,turning potentially negative experiences into opportunities for improvement


Coaching Assistance/Speaker

Ngo Thoi Nhiem University/ PTI Education Group
08.2019 - 04.2021
  • Captivated attention with dynamic speaking styles and skillful use of visual aids.
  • Inspired action within the audience by sharing personal experiences and lessons learned throughout career journey.
  • Cultivated relationships with event organizers to secure speaking opportunities at high-profile conferences.
  • Developed custom workshops on communication skills, leadership development, and team building for corporate clients.

Education

Bachelor degree - Business Management

Melbourne University
01.2008

Social Psychology/coaching

Ngo Thoi Nhiệm University
Sai Gon , Viet Nam
03-2020

GED -

Dallas College
Dallas, TX
07-2022

Certified Technician

Walmart
Carrollton, TX
07.2022

Skills

  • Patient Counseling
  • Teamwork and Leadership
  • Able to work at a fast pace
  • Database Software/Analyze
  • Managing working pressure/details
  • Problem-Solving
  • Customer service
  • Multitasking

Accomplishments

  • Consistently met my short and long-term targets.
  • Develop and operate standard operating procedure,administration process, training process
  • Handled customer complaints with empathy and composure.
  • Trained, coached, and supervised new staff members.
  • Helped management to identify workflow issues and find solutions.
  • Supervised and delegated tasks to a team of 200 people.
  • Managing and reporting financial monthly.

Personal Information

  • Date of Birth: 10/10/85
  • Nationality: Vietnamese
  • Hobby: Reading, Cooking, Jogging, Outdoor camping


Certification

  • Bushiness management bachelor
  • Social psychology/coaching certificate
  • Certified Professional in Training Management (CPTM)
  • Certified Associate Professional in Talent Development (APTD)
  • Certified Sales Professional
  • Microsoft office specialist certification
  • Certified Media Assistance
  • Certified Technician


Languages

English
Professional Working
Vietnamese
Full Professional
Russian
Elementary

Timeline

Coaching Assistance/Speaker

Ngo Thoi Nhiem University/ PTI Education Group
08.2019 - 04.2021

Operation Banquet Manager/Training Manager

RockWaterBay Resort/Accor Hotel Chain Group
05.2014 - 06.2021

Certified Technician

Walmart
  • Bushiness management bachelor
  • Social psychology/coaching certificate
  • Certified Professional in Training Management (CPTM)
  • Certified Associate Professional in Talent Development (APTD)
  • Certified Sales Professional
  • Microsoft office specialist certification
  • Certified Media Assistance
  • Certified Technician


Bachelor degree - Business Management

Melbourne University

Social Psychology/coaching

Ngo Thoi Nhiệm University

GED -

Dallas College
QUANG HOANG