Quang Huynh
San Jose,CA
Summary
Adept in customer service and communication, I excelled at Sizzle Spot by enhancing customer retention rates significantly through expert problem-solving and personalized solutions. My proficiency in de-escalation techniques and computer skills, coupled with a knack for training peers, underscored my commitment to excellence and client satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Services
Sizzle Spot
04.2022 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Education
Bachelor of Science - Kinesiology
San Jose State University
San Jose, CA12.2025
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Telephone Etiquette
- Complaint Handling
- De-Escalation Techniques
- Active Listening
- Computer Proficiency
- Documentation
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
Vietnamese
Native or Bilingual
Timeline
Customer Services
Sizzle Spot
04.2022 - Current
Bachelor of Science - Kinesiology
San Jose State University
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