Kyo Nguyen
Nashville
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon
04.2022 - 07.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Team Member (Cashier Management/Waiter)
Shogun Restaurant
02.2021 - 04.2022
- I need to make sure to deliver a great dining experience to my guests through attentiveness and great customer service
- Participated in and contributed to meetings by sharing concerns and ideas for improvements
- Developed positive customer relationships through friendly greeting and excellent service
- Provide detailed menu information and multi-task with multiple front-of-house tasks, including collecting payments
- My responsibilities include greeting and receiving guests, taking guest orders, communicating effectively with the kitchen and, in addition, memorizing menus and making recommendations for additional entrees, desserts or drinks
- The work helps me develop friendliness, patience, and multitasking
- I must make quick decisions and have excellent interpersonal skills, work with other hosts frequently, and maintain positive interactions with clients daily
- Mentored employees in management of complicated sales, complex issues, and difficult customers
- Monitored cash drawers in checkouts to verify adequate cash supply.
Team Leader
Chick fil a
08.2020 - 02.2021
- This can be said to be a challenging environment and needs people who are quick and with a quick-thinking mind
- My work started here as taking on leadership positions in the store
- Our job as Team leaders is expected to demonstrate a strong character and integrity that is not just a functional skill of a team member
- I need to be able to deal with guest complaints, alleviating pressure from a Person in Charge (PIC) who can lead a small group of people (E.g., driving through captain or hotel team)
- The team leader acts as a role model for new employees
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
- Assigned projects and distributed tasks to team members as per area of expertise.
Team Manager
Goten of Japanese Restaurant
05.2016 - 07.2020
- Prepared employee schedules to maintain appropriate staffing levels during peak periods
- Maintained safe working and guest environment to reduce risk of injury and accidents
- Managed accounts payable, accounts receivable and payroll
- Updated computer systems with new pricing and daily food specials
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development
- Complied with health, sanitation, and liquor regulations by clearly communicating and reinforcing standards and procedures to employees
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Scheduled and directed staff in daily work assignments to maximize productivity
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Worked in close collaboration with team members to ensure customers received high-quality service
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Education
Bachelor of Financial Management -
Middle Tennessee State University
Murfreesboro, TN12.2022
High School Diploma -
John Overton High School
Franklin, TN05.2016
Skills
- Communication skills
- Leadership and management skills
- Technical skills
- Time Management
- Customer Service
- Teamwork and Collaboration
- Positive Attitude
- Safe Driving
- Loading and unloading
- Service Assistance
- Issue Resolution
Timeline
Delivery Driver
Amazon
04.2022 - 07.2024
Team Member (Cashier Management/Waiter)
Shogun Restaurant
02.2021 - 04.2022
Team Leader
Chick fil a
08.2020 - 02.2021
Team Manager
Goten of Japanese Restaurant
05.2016 - 07.2020
Bachelor of Financial Management -
Middle Tennessee State University
High School Diploma -
John Overton High School
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