Quanice Cox-Moore

• Answering incoming phone calls, emails, and inquires accurately in a timely professional response

• Greeting clients and visitors

• Communicating with senior managers and other colleagues

• Compiling reports, memos, faxes, and other documents

• Using problem-solving skills to resolve office-related issues

• Managing billing and checking payments and accurately documenting services along with accounts

receivable and payable

• Usage of systems such as: Office Ally, HHA Exchange, and Carebridge

• Maintaining multiple calendars

• Setting appointments

• Setting and managing schedules for clients and home health aides to ensure adequate coverage and

optimization

• Communicating with insurance companies regarding prior authorizations, payments and more

• Creating and maintaining filing systems, electronic databases, and documentation procedures for

accurate-record keeping

• Updating spreadsheets and other data entry tasks

• Coordinating client intake process and verifying insurance coverage

• Implementing strategies to enhance office efficiency and client satisfaction

• Facilitate staff training sessions on office procedures, software applications, and compliance standards

• Maintaining office supplies inventory

• Maintained detailed guest by arranging tours, booking and questions provide personalized recommendations for return visitors based on previous preferences noted during prior stays.
• Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
• Evaluated guest feedback to identify opportunities for improvement, implementing necessary changes to enhance service quality and overall satisfaction levels.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
• Monitored and verified all merchandise was properly priced and labeled.
• Boosted overall productivity by identifying areas for improvement and developing targeted strategies.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.