Quanice Stanford

• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
• Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Developed and executed training programs for employees, improving overall safety awareness and compliance.
• Collaborated with management to develop company-wide safety policies, procedures, and guidelines.

Assistant Relocation Project Manager, April 2023- Aug 2023

• Managed action agendas and other associated project documentation
• Initiated meetings to review project schedules with both the project team and clients
• Assisted in management of vendors and supporting suppliers
• Managed the post-move help desk and update the post-move database
• Managed the status of punch list items to resolution
• Coordinated distribution and retrieval of information to and from project manager, suppliers and vendors

Facilities Supervisor, April 2019- Mar 2023

• Facilitated Onboard Training in support of incoming coordinators, establishing competence of systems, processes, and client management
• Managed a process re-engineering project to improve and streamline enrollment process for 1,300 associates
• Tracked personnel and complex level performance metrics and KPIs, such as customer satisfaction surveys, on-time work order completion, JLL mandatory training, cost savings, and energy programs, etc
• Developed and continually improved Standard Operating Procedures (SOP) for the Facilities, General Services, and Engineering Department, creating consistent, streamlined service to associates
• Managed a team that consistently exceeded minimum On-Time completion percentage (95%) and customer satisfaction ratings (4.0)
• Coordinated with contractors to complete projects on time and within budget parameters
• Managed all aspects of building maintenance, including repairs, renovations, and upgrades

Facilities Coordinator, Oct 2018 - Mar 2019

• Reduced customer support emails through improved communication with customers regarding service times and MyWorkplace requests
• Maintained physical condition of facilities, by performing weekly inspections and placing service calls and work orders
• Analyzed key performance indicators (KPIs) to ensure compliance with SLAs
• Ensured contractors and vendors were completing projects within specified timelines
• Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment
• Used various computer software and online databases to book travel.

• Created itineraries for clients based on customer interests, budgets, and availability
• Implemented advertising and marketing campaigns to promote travel packages to a wide variety of customers
• Developed creative strategies to increase customer satisfaction and loyalty
• Negotiated pricing and accommodations with international airlines and lodging entities
• Developed new programs as well as revisions to current systems and procedures by evaluating operational practices and identifying improvement opportunities, including outlines, and operating procedures for sub-organizations
• Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels
• Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project
• Organized workloads for staff to comfortably accomplish required business tasks
• Monitored and trained service team members on suggestive selling practices and continuous sales growth by increasing beverage, appetizer, add-on, and dessert efficiencies
• Motivated staff through acknowledgment of hard work, achievements, and instilling accountability while leading by example
• Maintained high standard of guest satisfaction, employee hygiene, and kitchen workplace safety procedures
• Addressed escalated customer concerns with speed and support to achieve optimal satisfaction and maintain long-term loyalty.

• Managed a team that consistently exceeded minimum On-Time completion percentage (95%) and customer satisfaction ratings (4.0)
• Coordinated with contractors to complete projects on time and within budget parameters
• Managed all aspects of building maintenance, including repairs, renovations, and upgrades
• Reduced customer support emails through improved communication with customers regarding service times and MyWorkplace requests
• Maintained physical condition of facilities, by performing weekly inspections and placing service calls and work orders
• Analyzed key performance indicators (KPIs) to ensure compliance with SLAs
• Ensured contractors and vendors were completing projects within specified timelines
• Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.

• Monitored and trained service team members on suggestive selling practices and continuous sales growth by increasing beverage, appetizer, add-on, and dessert efficiencies
• Motivated staff through acknowledgment of hard work, achievements, and instilling accountability while leading by example
• Maintained high standard of guest satisfaction, employee hygiene, and kitchen workplace safety procedures
• Addressed escalated customer concerns with speed and support to achieve optimal satisfaction and maintain long-term loyalty.