QUANICIA MCDONALD
Baltimore,MD
Summary
Passionate healthcare professional with over fifteen years of experience dedicated to ensuring outstanding stakeholder satisfaction. I bring demonstrated expertise in sales, marketing, business development, and customer service, backed by a proven track record of success. Proficient in serving as a liaison between organizations, departments, and individuals to gather and monitor customer requirements and outcomes. Leveraging a solid foundation and training in the healthcare field, I am well-equipped to excel in delivering exceptional results.
Overview
20
20
years of professional experience
Work History
Senior Accreditation Specialist
Community Health Accreditation Partner
11.2017 - Current
- Processes applications for accreditation in designated area
- Displays expertise in accreditation process, throughout the States serve, and in any potential service lines may in area
- Constantly acquires knowledge and keeps it up to date
- Provides direction or recommendations on how to approach specific situations or problems with the business context
- Offer clear instructions or leadership of what actions should be taken or decisions should be made to achieve certain business objectives
- Examines applications for accreditation to ensure are suitable and complete and gives organizations advice on any extra data or other accrediting service lines that may be required
- Closely collaborates with clients and CHAP management to make sure accreditation deadlines are reached and coordination and communication take place to guarantee application concerns are resolved
- Direct Agencies and help during whole accreditation procedure for allocated accounts, including renewals
- Maintains productive working relationships with all accounts are positive, pleasant, and efficient
- Are the proper important issues to proper manager for assistance or intervention
- Ensures all databases and hard copy files contain accurate and complete information to support a system monitors and tracks documents related to follow-up site visits for CHAP to ensure compliance with program's performance metrics and preservation of deeming authority
- Keeps track of self-studies and other necessary pre-survey documentation to assure provider organizations send in time for site visits to be scheduled
- Contacts organization to confirm accreditation process is ongoing and/or to tell of any changes to schedule
- Handles the customer service portal responding to all inquiries that come through
- Does testing for CHAP IT department when new features are being added.
Senior Coordinator Operations
Community Health Accreditation Partner
04.2016 - 11.2017
- Handled incoming questions regarding CHAP accreditation services and educational programs by keeping an eye on mailboxes for information, education, and accreditation, as well as voicemail and mail
- Facilitated weekly meetings with Education Director to discuss attendance of webinars, education courses, CEU’s, agenda for future education training and consultant training held in office
- Provided guidance and helped clients going through selection process as inquire about accreditation services
- Managed the CHAP sales strategy, should include follow-up for new business and targeted marketing
- Get out to current CHAP clients about pending applications, contracts, and misplaced initials
- Ensured both hardcopy and information stored in Pipedrive are correct and comprehensive
- Facilitated with maintaining and upgrading the LMS and website for CHAP
- Aided with materials for conferences while attending conferences representing organization.
Senior Education Coordinator
Community Health Accreditation Partner
04.2015 - 04.2016
- To achieve department and organizational goals, collaborate with the department’s director and staff on program administration
- In addition, work with officers, organizers, employees, members, and affiliated organizations to identify
- Facilitated weekly meetings with Education Director to discuss attendance of webinars, education courses, CEU’s, agenda for future education training and consultant training held in office
- Coordinated with department staff to manage databases for workshop registration, attendance, evaluation, and report submission (Excel, Access)
- Aided with departmental staff, service committees, and task forces connected to the Education Department
- Organize and conduct a variety of educational events, including workshops for staff and members to develop as social justice facilitators
- Worked on implementing the LMS for Education Portal.
Marketing Coordinator
Community Health Accreditation Partner
04.2014 - 04.2015
- Planned and controlled numerous meetings and educational initiatives, as well as contributing administrative support
- Ensure you all necessary information is available before meetings
- Reacts to questions are sent to or received by the business development department
- Created and implemented instructional materials for staff and customers in collaboration with director of education
- Promoted in providing customer service for webinars and other training programs CHAP offers
- Maintained CHAP marketing and educational materials with development, editorial, and production assistance
- Organized events and trade fairs to advance business
- Gathers data, produces informational reports, does database research for organization, and supports business development in new business activities, sales, and client retention initiatives.
Business Development Assistant
Community Health Accreditation Partner
04.2013 - 04.2014
- Developed new sales area and improved sales through various methods
- Maintained current client relationships and identified areas for potential clients
- Contacted potential clients to establish a business relationship and meet in person with
- Researched major businesses in industry creating new opportunities to expand business.
- Managed approximately 30 or more incoming calls, emails and faxes per day from customers
Administrative Assistance
Community Health Accreditation Partner
08.2012 - 04.2013
- Implemented clerical tasks and administrative processes
- Perform data entry
- Receive, sort, and distribute mail
- Managed approximately 30 or more emails, faxes per day from customers
- Schedule conference calls
- Coordinated repairs for office equipment
- Greeted and assisted visitors to the office
- Photocopy and print out documents on behalf of other coworkers
- Provided information, educational opportunities, and experiential growth chances to administrative employees
- Developed and distributed letters, memos, faxes, and other types of correspondence
- Implemented daily spreadsheet for incoming checks for services.
- Supported marketing, community relations and foundation with scheduling, planning and other administrative assistance.
Education
Bachelor of Science Health Services Management -
University of Maryland Global Campus
Largo, MD05.2023
Human Resource Management Certificate -
University of Maryland Global Campus
Largo, MD05.2018
Skills
- Training Delivery
- Microsoft Office
- Curriculum Design
- Decision Making
- Writes Standard Operation Procedures (SOP)
- Organization
- Task Prioritization
- Dependable and Responsible
- Data Entry
- Interpersonal Communication
- Clerical Support
- Decision-Making
- Critical Thinking
- Recordkeeping
Timeline
Senior Accreditation Specialist
Community Health Accreditation Partner
11.2017 - Current
Senior Coordinator Operations
Community Health Accreditation Partner
04.2016 - 11.2017
Senior Education Coordinator
Community Health Accreditation Partner
04.2015 - 04.2016
Marketing Coordinator
Community Health Accreditation Partner
04.2014 - 04.2015
Business Development Assistant
Community Health Accreditation Partner
04.2013 - 04.2014
Administrative Assistance
Community Health Accreditation Partner
08.2012 - 04.2013
Bachelor of Science Health Services Management -
University of Maryland Global Campus
Human Resource Management Certificate -
University of Maryland Global Campus
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