Quaniesha Robinson
Columbia,SC
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
Lancaster, SC
01.2022 - Current
- Oversee execution of store standards, enhancing customer service and operational processes.
- Manage safe opening and closing procedures to ensure compliance with safety regulations.
- Coach associates on best practices, improving team performance and customer interactions.
- Address escalated customer service issues, resolving conflicts effectively.
- Perform Manager-on-Duty responsibilities to maintain store operations during peak hours.
- Provide performance input to Store Manager and Assistant Store Managers during talent planning discussions.
- Ensure department readiness through regular assessments and adjustments.
Service Desk Supervisor
The Home Depot Inc
Columbia , SC
04.2021 - 01.2022
- Led, trained, and coached department associates to deliver exceptional customer service.
- Ensured easy merchandise accessibility for customers through effective team development.
- Tracked all orders using the system, including special orders and physical inventory reports.
- Implemented procedures to reduce shrinkage and enhance departmental profitability.
- Conducted regular performance evaluations for front-end personnel.
Front End Supervisor
The Home Depot Inc
Derby , CT
10.2019 - 04.2021
- Trained new employees on customer service techniques and store policies.
- Identified improvement opportunities and developed targeted solutions.
- Implemented procedures to reduce shrinkage and enhance departmental profitability.
- Monitored cash register transactions for accuracy and compliance with policies.
- Conducted regular performance evaluations for front-end personnel.
Special Service Desk Associate
The Home Depot Inc
Derby, CT
10.2018 - 10.2019
- Delivered fast, friendly service by assessing customer needs and offering assistance.
- Processed checkout and return transactions with efficiency.
- Educated customers on products to drive project sales using acquired knowledge.
- Collaborated with department supervisors and associates to improve service delivery.
- Coordinated home delivery and buy online, pick up in store (BOPIS) orders.
Cashier
The Home Depot
Derby, CT
10.2017 - 10.2019
- Delivered fast, friendly, and accurate service to enhance customer satisfaction.
- Processed checkout and return transactions efficiently to minimize wait times.
- Monitored and maintained the self-checkout area for optimal operation.
- Proactively sought product knowledge to assist customers with inquiries and identify selling opportunities.
Education
High School Diploma -
Emmett O'Brien Technical High School
Ansonia 06-2017
Skills
- Action-oriented approach
- Customer focus
- Team building
- Talent development
- Conflict resolution
- Results-driven mindset
- Inventory management
- Resourcefulness
Accomplishments
- Graduated Growth and Development Class with Home Depot
- Graduated CXM Development/Action Learning Class with Home Depot
Timeline
Customer Experience Manager
The Home Depot Inc
01.2022 - Current
Service Desk Supervisor
The Home Depot Inc
04.2021 - 01.2022
Front End Supervisor
The Home Depot Inc
10.2019 - 04.2021
Special Service Desk Associate
The Home Depot Inc
10.2018 - 10.2019
Cashier
The Home Depot
10.2017 - 10.2019
High School Diploma -
Emmett O'Brien Technical High School
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