Quaniqua Hines
Roanoke Rapids,NC
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Work From Home
Walmart
Roanoke Rapids
01.2024 - Current
- Updated databases with new and modified customer data.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted available products and services to customers during service, account management and order calls.
- Answered inbound calls, chats and emails to facilitate customer service.
City Carrier Assistant
United States Postal Service, USPS
Roanoke Rapids
12.2021 - 01.2024
- Loaded mail onto trucks according to established procedures.
- Organized packages in route sequence and delivered to correct addresses.
- Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
- Delivered mail to residents and business within assigned area.
- Adhered to all USPS policies and procedures when performing job duties.
Project Coordinator Work From Home
Legacy Flooring Contractors
Raleigh, North Carolina
11.2018 - 11.2021
- Allocated resources and materials to respective departments to accommodate needs.
- Conferred with project personnel to identify and resolve problems.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Managed communication channels between various teams involved in the execution of complex projects.
- Created and maintained project documentation to drive transparency with stakeholders.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
- Prepared status reports to communicate progress to stakeholders and management teams.
Dispatcher
AAA Carolinas
Roanoke Rapids
09.2015 - 11.2018
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Verified driver credentials prior to assigning them a route or task.
- Assigned drivers to appropriate routes based on customer needs.
Education
Associate of Applied Science - Early Childhood Care And Education
Vance-Granville Community College
Henderson, NC06-2025
Skills
- Complaint resolution
- Scheduling
- Account updating
- Conflict mediation
- Time management
- Typing proficiency
- Call management
- Microsoft PowerPoint
- Problem-solving
- Live chat support
Timeline
Customer Service Representative Work From Home
Walmart
01.2024 - Current
City Carrier Assistant
United States Postal Service, USPS
12.2021 - 01.2024
Project Coordinator Work From Home
Legacy Flooring Contractors
11.2018 - 11.2021
Dispatcher
AAA Carolinas
09.2015 - 11.2018
Associate of Applied Science - Early Childhood Care And Education
Vance-Granville Community College