Quanisha Hudson
Mexia,TX
Summary
Compassionate and dedicated Patient Care Coordinator with experience from Skill Care of Mexia, committed to providing exceptional patient support and care. Holder of two Associate's Degrees ( Associates in Arts, Associates in Science ) , CNA(certified Nurse Aide) CMA( certified Medication Aide) BLS CPR certified and certified a Phlebotomist. Demonstrating a strong foundation in both clinical and administrative operations. Known for a keen ability to advocate for patients, ensuring their needs are met with empathy and professionalism. Passionate about the healthcare field, viewing my role as a calling to make a positive impact on the lives of others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Skill Care of Mexia
10.2022 - Current
- Prepares and oversees daily schedule for nursing department
- Ensure proper coverage for all nursing assignment
- Complete daily absence, tardy and NCNS documentation
- Assist in training and orientating new CNA’s
- Complete daily call log documenting time, employee called and response
- Adjusts daily staffing to reflect change in census
- Monitor time sheet to eliminate unscheduled overtime
- Monitor Relias compliance for nursing staff
- Monitor and assist in ensuring proper KIOSK documentation
- Daily Quality Assurance rounds
- Assist in answering phones and directing phone calls as needed
- Trained new staff on procedures and best practices to promote consistency in patient care approach.
- Collaborated with multidisciplinary teams to devise strategies enhancing overall patient satisfaction and outcomes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Certified Medication Aide (CMA)
Skill Care of Mexia
12.2021 - Current
- Report and monitor the adverse effects, allergies, side effects or any unusual effect in the resident
- Administering the correct medicines and maintaining MAR
- Documented medication administration accurately in electronic health records system.
- Trained new staff on medication administration procedures and compliance regulations.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Promoted patient safety with thorough knowledge of medication interactions and contraindications.
- Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mixups.
- Enhanced patient care by administering medications according to prescribed schedules and dosages.
- Ensure that all controlled substances drugs are counted for and kept locked up
- Ensure that all medication is stored properly
- Reorder residents’ medication
- Clean and restock the medication cart
- Monitored patients' vital signs and reported changes to nursing staff promptly.
- Administered medications according to physician orders and facility protocols.
Medication Aide
LCDC
01.2022 - 10.2022
- Distributes and administers medications as prescribed by a physician, ensuring accuracy and adherence to the medication schedule.
- Accurately records medication administration details, including the type of medication, dosage, time of administration, and any observed reactions.
- Assists in the overall operation of the medication room, including maintaining a clean and organized environment and managing medication supplies.
- Ensures patient safety by monitoring for potential adverse reactions to medications and reporting any concerns to the supervising nurse.
- Communicate effectively with inmates, nurses, and other staff members regarding medication administration and any relevant patient information.
- Strictly follow facility policies and procedures related to medication administration and patient care.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Certified Medication Aide (CMA)
St. Anthony Care Center
08.2019 - 12.2021
- Report and monitor the adverse effects, allergies, side effects or any unusual effect in the resident
- Administering the correct medicines and maintaining MAR
- Monitor vital signs and the effects of medication on the residents
- Ensure that all controlled substances drugs are counted for and kept locked up
- Ensure that all medication is stored properly
- Reorder residents’ medication
- Clean and restock the medication cart
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Provided training and mentoring for newly hired Certified Medication Aides, promoting a consistent level of quality care across all staff members.
Certified Medication Aide (CMA)/Certified Nurse Aide (CNA)
Ascension Providence
01.2019 - 08.2021
- Assist residents with daily needs, such as feeding, mouth care, grooming, shaving, bathing and incontinence care.
- Record resident vital signs
- Assist nurse with care of residents
- Chart residents’ daily activities
- Care for residents with dementia, Alzheimer’s disease physical disabilities and post-operative recovery
- Chart daily activities, percentage ate, and care for the day in POC
- Passed snacks
- Report and monitor the adverse effects, allergies, side effects or any unusual effect in the resident
- Administering the correct medicines and maintaining MAR
- Monitor vital signs and the effects of medication on the residents
- Ensure that all controlled substances drugs are counted for and kept locked up
- Ensure that all medication is stored properly
- Reorder residents’ medication
- Clean and restock the medication cart
- Administered medications accurately, ensuring patient safety and compliance with healthcare regulations.
- Maintained accurate documentation of medication dispensing and patient interactions, ensuring regulatory compliance.
- Contributed to efficient facility operations by preparing and organizing medications in advance for scheduled distribution times.
- Improved patient satisfaction through clear communication and compassionate bedside manner during medication administration.
- Performed regular safety checks on medication storage areas to maintain a secure and organized environment.
- Demonstrated strong knowledge of state regulations governing Certified Medication Aides, ensuring compliance with all relevant guidelines during daily tasks.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
Certified Nurse Aide (CNA)
Skill Care of Mexia
06.2018 - 03.2019
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and documentation, maintaining accurate health records.
- Monitored vital signs and reported changes to medical personnel for timely interventions.
- Trained new aides on best practices for resident care and safety protocols.
- Developed strong relationships with residents to enhance emotional well-being and engagement.
- Prevented pressure ulcers on bedridden patients through regular repositioning, skin assessments, and reporting any concerns to the supervising nurse promptly.
- Reduced risk of injury for both patients and staff members through proper utilization of assistive devices during transfers or exercise routines.
- Supported quality of life for patients by engaging in meaningful conversations, therapeutic activities, and providing companionship during free time.
- Ensured optimal nutrition intake for patients with dietary restrictions or difficulties swallowing by closely monitoring meal consumption and offering appropriate food alternatives when necessary.
- Improved patient satisfaction by providing compassionate and attentive care to patients with various illnesses and disabilities.
- Assisted in maintaining a clean and safe environment for patients, staff, and visitors by following infection control protocols.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Trained new CNAs on best practices in patient care, enhancing team efficiency and service quality.
Education
Associate of Science - Science
McLennan Community College
Waco, TX08.2021
Associate of Arts - Fine Arts
McLennan Community College
Waco, TX05.2021
High School Diploma -
Mexia High School
Mexia, TX01.2011
Skills
- BLS- CPR certified
- Critical Thinking
- Problem solving
- Medication administration
- Customer service
- Vital signs
- Patient care
- Caregiving
- Infection control
- Administrative and office support
- Healthcare documentation
- Patient satisfaction
- Administrative supervision
- New hire training
- Creative problem solving
- Proficient in Microsoft office-Word, Excel, MAR (Medication Administration Record), PCC (Point Click Care)
- Scheduling
- Dependable
- Team player
- Highly organized
- Friendly
- Hard worker
- Collaborative team member
- Evaluating quality of care
- Professional bedside manner
- Records management
- Communicating to patients and families
- Schedule coordination
- Patient confidentiality and data security
- Caring and empathetic
- Reliability and dedication
Certification
- CPR 2020-02-18 to 2022-03
- Certified Nurse Aide (CNA) 2018-08-18
- Certified Medication Aide (CMA) 2019-07-03
- Phlebotomy 2022-08
Languages
English
Timeline
Patient Care Coordinator
Skill Care of Mexia
10.2022 - Current
Medication Aide
LCDC
01.2022 - 10.2022
Certified Medication Aide (CMA)
Skill Care of Mexia
12.2021 - Current
Certified Medication Aide (CMA)
St. Anthony Care Center
08.2019 - 12.2021
Certified Medication Aide (CMA)/Certified Nurse Aide (CNA)
Ascension Providence
01.2019 - 08.2021
Certified Nurse Aide (CNA)
Skill Care of Mexia
06.2018 - 03.2019
Associate of Science - Science
McLennan Community College
Associate of Arts - Fine Arts
McLennan Community College
High School Diploma -
Mexia High School
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