Quanisha Wellington
Project Manager
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Bus Driver
Gifted & Talented Childcare
Indianapolis, IN
01.2022 - 04.2022
- Maintained IN driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Conducted pre-trip inspections of bus for safe operation.
Shuttle Van Driver
Delta Marriot Hotels
Indianapolis, IN
06.2021 - 12.2021
- Transported customers to and from Indianapolis International Airport.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Drove 12 +passenger shuttle bus to and from terminal.
- Provided information about routes, destinations and timelines to inform passengers.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed company policies and procedures and maintained compliance with standards.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
Preschool Teacher
ABC Daycare
Noblesville, IN
09.2020 - 12.2020
- Addressed behavioral and learning issues with parents and daycare management.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assisted and supervised 5 - 15 children through entire school day.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Applied play-based strategies to provide diverse approaches to learning.
- Developed weekly lesson plans and activities to engage children and promote learning.
Head Bartender
Noble Romans Pizza
Whitestown, IN
09.2020 - 12.2020
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Home Health Attendant
Home Health Care
Garland , TX
02.2020 - 04.2020
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medication as directed by physician.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Restaurant Team Member
Burger Fi
Dallas, TX
04.2019 - 12.2019
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Cultivated warm relationships with regular customers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Operated register to process payments and collect cash payment for order totals.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Prepared food orders, cooking on grill and operating fry station.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hair Braider
JJ's Barbershop
Dallas, TX
01.2019 - 12.2019
- Created beautiful braiding styles to accentuate client faces.
- Created updos for formal occasions and photography sessions.
- Pampered clients to increase repeat business.
- Styled locs, twist and extensions for up to 5 clients per day.
- Supported and kept in touch with clients to accomplish 80% repeat clientele.
- Developed casual, daily hairstyles for convenience and style.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Recommended products to extend life of braids.
- Designed flattering natural styles for variety of face shapes.
- Distributed business cards outside of salon to generate new business.
- Determined appropriate hair treatments based on conditions and textures.
- Resolved guest complaints about service or style.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted and documented opening and closing cash amounts daily.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Bus Driver
The Parking Spot
Dallas, TX
09.2018 - 04.2019
- Maintained TX driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Retained bus system, route and stop knowledge for informative customer advice.
- Received excellent customer reviews for friendly, punctual transport services.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Followed all relevant schedules for routes and arrivals.
Front End Supervisor
Ocean State Job Lot
Saint Johnsbury , VT
01.2018 - 12.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Maintained transaction security by verifying payment cards against identification.
- Mentored team members to enhance professional development and accountability in workplace.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Developed and implemented strategies to optimize store sales and profitability.
- Created employee schedules to align coverage with forecasted demands.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Submitted reports to senior management to aid in business decision-making and planning.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Researched issues to obtain appropriate answers to customer inquiries.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Promoted business' development by building and maintaining relationships with new clients.
- Successfully drove new product lines to increase annual profits by 10%.
Pub Manager
Mittersill Alpine Resort
Franconia, NH
01.2018 - 04.2018
- Improved customer service rankings by resolving issues quickly and accurately.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Front Manager
Olivella's Pizza
Dallas , TX
04.2015 - 10.2017
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored cash drawers in 2 checkout stations to verify adequate cash supply.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created employee schedules to align coverage with forecasted demands.
- Maintained accurate records of sales and financial transactions.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Maintained transaction security by verifying payment cards against identification.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Developed and implemented strategies to optimize store sales and profitability.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Education
Associate of Science - Professional, Technical, Business, And Scientific Writing
Purdue University
West Lafayette, IN 03.2022 - Current
Skills
Staff Management
Procedure development
Budgeting
Business planning
Coaching and mentoring
Sales and marketing
Verbal and written communication
Improvement initiatives
Creative merchandising
Local traffic regulations
Passenger interaction
Clean driving record
Self-Motivated
MS Office
Cultural Awareness
Good Telephone Etiquette
Clerical Support
Marketing and advertising
Food preparation and safety
Recipes and menu planning
Performance improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Associate of Science - Professional, Technical, Business, And Scientific Writing
Purdue University
03.2022 - Current
Bus Driver
Gifted & Talented Childcare
01.2022 - 04.2022
Shuttle Van Driver
Delta Marriot Hotels
06.2021 - 12.2021
Preschool Teacher
ABC Daycare
09.2020 - 12.2020
Head Bartender
Noble Romans Pizza
09.2020 - 12.2020
Home Health Attendant
Home Health Care
02.2020 - 04.2020
Restaurant Team Member
Burger Fi
04.2019 - 12.2019
Hair Braider
JJ's Barbershop
01.2019 - 12.2019
Bus Driver
The Parking Spot
09.2018 - 04.2019
Front End Supervisor
Ocean State Job Lot
01.2018 - 12.2018
Pub Manager
Mittersill Alpine Resort
01.2018 - 04.2018
Front Manager
Olivella's Pizza
04.2015 - 10.2017