Quanisha Wellington
Project Manager
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Bus Driver
Gifted & Talented Childcare
Indianapolis, IN
01.2022 - 04.2022
- Maintained IN driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Conducted pre-trip inspections of bus for safe operation.
Shuttle Van Driver
Delta Marriot Hotels
Indianapolis, IN
06.2021 - 12.2021
- Transported customers to and from Indianapolis International Airport.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Maintained clean and neat shuttle for passenger comfort.
- Operated with safety and skill to avoid accidents and delays.
- Drove 12 +passenger shuttle bus to and from terminal.
- Provided information about routes, destinations and timelines to inform passengers.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed company policies and procedures and maintained compliance with standards.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
Preschool Teacher
ABC Daycare
Noblesville, IN
09.2020 - 12.2020
- Addressed behavioral and learning issues with parents and daycare management.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assisted and supervised 5 - 15 children through entire school day.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Applied play-based strategies to provide diverse approaches to learning.
- Developed weekly lesson plans and activities to engage children and promote learning.
Head Bartender
Noble Romans Pizza
Whitestown, IN
09.2020 - 12.2020
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Home Health Attendant
Home Health Care
Garland , TX
02.2020 - 04.2020
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medication as directed by physician.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Restaurant Team Member
Burger Fi
Dallas, TX
04.2019 - 12.2019
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Cultivated warm relationships with regular customers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Operated register to process payments and collect cash payment for order totals.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Prepared food orders, cooking on grill and operating fry station.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hair Braider
JJ's Barbershop
Dallas, TX
01.2019 - 12.2019
- Created beautiful braiding styles to accentuate client faces.
- Created updos for formal occasions and photography sessions.
- Pampered clients to increase repeat business.
- Styled locs, twist and extensions for up to 5 clients per day.
- Supported and kept in touch with clients to accomplish 80% repeat clientele.
- Developed casual, daily hairstyles for convenience and style.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Recommended products to extend life of braids.
- Designed flattering natural styles for variety of face shapes.
- Distributed business cards outside of salon to generate new business.
- Determined appropriate hair treatments based on conditions and textures.
- Resolved guest complaints about service or style.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted and documented opening and closing cash amounts daily.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Bus Driver
The Parking Spot
Dallas, TX
09.2018 - 04.2019
- Maintained TX driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Retained bus system, route and stop knowledge for informative customer advice.
- Received excellent customer reviews for friendly, punctual transport services.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Followed all relevant schedules for routes and arrivals.
Front End Supervisor
Ocean State Job Lot
Saint Johnsbury , VT
01.2018 - 12.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Maintained transaction security by verifying payment cards against identification.
- Mentored team members to enhance professional development and accountability in workplace.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Developed and implemented strategies to optimize store sales and profitability.
- Created employee schedules to align coverage with forecasted demands.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Submitted reports to senior management to aid in business decision-making and planning.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Researched issues to obtain appropriate answers to customer inquiries.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Promoted business' development by building and maintaining relationships with new clients.
- Successfully drove new product lines to increase annual profits by 10%.
Pub Manager
Mittersill Alpine Resort
Franconia, NH
01.2018 - 04.2018
- Improved customer service rankings by resolving issues quickly and accurately.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed unique events and special promotions to drive sales.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Front Manager
Olivella's Pizza
Dallas , TX
04.2015 - 10.2017
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored cash drawers in 2 checkout stations to verify adequate cash supply.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created employee schedules to align coverage with forecasted demands.
- Maintained accurate records of sales and financial transactions.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Maintained transaction security by verifying payment cards against identification.
- Utilized store analytics to identify areas of improvement in customer experiences.
- Developed and implemented strategies to optimize store sales and profitability.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Education
Associate of Science - Professional, Technical, Business, And Scientific Writing
Purdue University
West Lafayette, IN 03.2022 - Current
Skills
Staff Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Associate of Science - Professional, Technical, Business, And Scientific Writing
Purdue University
03.2022 - Current
Bus Driver
Gifted & Talented Childcare
01.2022 - 04.2022
Shuttle Van Driver
Delta Marriot Hotels
06.2021 - 12.2021
Preschool Teacher
ABC Daycare
09.2020 - 12.2020
Head Bartender
Noble Romans Pizza
09.2020 - 12.2020
Home Health Attendant
Home Health Care
02.2020 - 04.2020
Restaurant Team Member
Burger Fi
04.2019 - 12.2019
Hair Braider
JJ's Barbershop
01.2019 - 12.2019
Bus Driver
The Parking Spot
09.2018 - 04.2019
Front End Supervisor
Ocean State Job Lot
01.2018 - 12.2018
Pub Manager
Mittersill Alpine Resort
01.2018 - 04.2018
Front Manager
Olivella's Pizza
04.2015 - 10.2017
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