Quanisha Wheeler
Dillon
Summary
Proven Customer Service Representative with a track record of enhancing patient satisfaction and increasing first-call resolution rates at HGS - Hinduja Global Solutions. Skilled in active listening and Microsoft Excel, adept at handling high-pressure situations and resolving complex customer inquiries. Demonstrates exceptional problem-solving abilities and computer proficiency, contributing to improved service levels. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
HGS - Hinduja Global Solutions
2023.03 - 2024.02
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Blue Cross Blue Shield
Blue Cross Blue Shield
2019.03 - 2022.11
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Dillon High School
Dillon, SC05.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- De-Escalation Techniques
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
2023.03 - 2024.02
Blue Cross Blue Shield
Blue Cross Blue Shield
2019.03 - 2022.11
High School Diploma -
Dillon High School
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