QUANITA JOHNSON
Stockbridge,GA
Summary
Achieved personal and professional growth by effectively managing diverse responsibilities in a progressive environment. Contributed to a culture of advancement and innovation. Authorized to work in the US for any employer.
Overview
13
13
years of professional experience
Work History
Patient Access Team Lead
Children's Healthcare of Atlanta-AMBH
05.2025 - Current
- Facilitated patient registration for new and returning individuals upon arrival. Conducted weekly audits to ensure compliance. Processed denial reports efficiently. Managed patient admissions to designated units. Coordinated weekly team huddles for effective communication. Verified insurance information for patients. Guided patients to specific locations throughout the hospital. Scheduled appointments for x-rays, labs, and sleep studies while handling referrals. Operated multi-line phone system for hospital inquiries. Collected co-payments as required. Closed greeter’s booth at shift end. Completed transfer logs for patients moving between hospitals and transfer centers.
Patient Access Rep/ Admissions Coordinator
Children's Healthcare of Atlanta-Egleston/AMBH
06.2016 - 05.2025
- Achieved efficient patient registration for new and returning individuals upon arrival, enhancing overall patient experience. Streamlined insurance verification processes to expedite patient intake. Improved patient flow by directing individuals to their specific hospital locations. Enhanced scheduling efficiency for appointments related to x-rays, labs, and sleep studies while managing referrals. Provided responsive service through multi-line phone operations for hospital inquiries. Ensured timely collection of co-payments when required. Effectively closed greeter’s booth at the end of each shift. Facilitated patient admissions to designated hospital units, ensuring smooth transitions. Maintained comprehensive transfer logs for patients being transported to other hospitals.
Customer Relations Service (Remote)
Progressive Insurance
10.2023 - 06.2024
- Oversaw inbound insurance communications to enhance customer satisfaction. Implemented strategies for effective price adjustment management. Supervised insurance payment processing to ensure accuracy. Coordinated call transfers to optimize service delivery.
Retail Sales Consultant
AT&T
11.2014 - 07.2015
- Operated and balanced cash registers daily. Assisted customers in selecting new services or upgrading phones with new contracts. Opened new accounts for cell phone contracts and internet services. Guided customers in choosing suitable accessories for their phones.
Co-Manager
Journey's
07.2014 - 11.2014
- Achieved seamless store operations by accurately counting registers at opening. Enhanced customer satisfaction through dedicated service to each visitor. Streamlined purchase processing for in-store and online sales. Optimized inventory management by facilitating transfers to other stores. Improved workforce efficiency by creating weekly schedules. Ensured timely payroll processing every two weeks. Contributed to team growth by assisting in the interview process for new hires.
Program Assistant/ Chart Room Manager
Georgia Regional Hospital
10.2013 - 03.2014
- Achieved timely distribution of daily census reports to enhance staff communication. Improved scheduling processes for nurses and technicians, ensuring adequate shift coverage. Enhanced patient care by efficiently coordinating appointments and follow-ups. Secured essential supplies for the unit, contributing to uninterrupted operations. Delivered payroll processing on a bi-weekly basis, ensuring staff compensation accuracy. Organized patient charts to facilitate quick access to information. Summarized and documented discharged patient charts for continuity of care. Maintained orderly filing of medical records to support compliance. Updated electronic medical records with accurate patient information, improving data integrity.
Clinical Chart Specialist
Georgia Regional Hospital
10.2012 - 10.2013
- Achieved efficient patient check-in by accurately gathering demographic data and confirming insurance coverage. Enhanced patient flow by admitting individuals to designated units post-discharge from admissions. Improved chart management by systematically organizing records after patient departures. Strengthened referral processes by effectively managing communications between hospitals. Established new patient charts to support seamless onboarding. Optimized electronic medical record accuracy through diligent data entry and proficient handling of multi-line phone inquiries.
Education
Masters of Healthcare Administration - Healthcare Administration
Clayton State University
12.2022
Bachelors of Science - Health Information Management
Macon State College
05.2010
Skills
- Management/Supervisory
- Cash Handling
- Payroll
- Training employees
- Face to face customer interaction
- Data Entry
- Epic
- Medical Receptionists
- Medical Office Experience
- Customer Service
- Medical Scheduling
- Call Center
- Multi phone line
- Referral
- Work from home/ Remote
- Audits
- Denial reports
- HIPAA compliance
- Appointment scheduling
- Strong leadership
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Money handling
- Patient check-in
- Patient education
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Insurance verification
Timeline
Patient Access Team Lead
Children's Healthcare of Atlanta-AMBH
05.2025 - Current
Customer Relations Service (Remote)
Progressive Insurance
10.2023 - 06.2024
Patient Access Rep/ Admissions Coordinator
Children's Healthcare of Atlanta-Egleston/AMBH
06.2016 - 05.2025
Retail Sales Consultant
AT&T
11.2014 - 07.2015
Co-Manager
Journey's
07.2014 - 11.2014
Program Assistant/ Chart Room Manager
Georgia Regional Hospital
10.2013 - 03.2014
Clinical Chart Specialist
Georgia Regional Hospital
10.2012 - 10.2013
Masters of Healthcare Administration - Healthcare Administration
Clayton State University
Bachelors of Science - Health Information Management
Macon State College