QUA'NIYA JONES
Ocean Springs,UNITED STATES
Summary
Professional worker with solid experience in high-volume cash handling and transaction processing. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in customer service, accuracy in financial transactions, and maintaining security protocols. Reliable and efficient, ensuring smooth operations and customer satisfaction
Overview
6
6
years of professional experience
Work History
School Age Program Assistant
MWR Sigonella
06.2019 - 09.2019
- Collaborated with team to implement educational programs, enhancing children’s academic and social skills
- Streamlined daily routines and organizational systems, boosting program efficiency and child engagement
- Created individualized learning activities, promoting a stimulating environment for growth and exploration
- Cultivated a nurturing atmosphere, empowering students to explore their interests and develop crucial social-emotional skills for future success
Sales Associate
Navy Exchange
07.2022 - 06.2024
- Deliver exceptional customer service, manage transactions, and maintain store organization
- Actively contribute to team goals and enhance product knowledge
- Optimize sales strategies, consistently meet targets, and implement effective merchandising techniques
- Drive customer satisfaction and loyalty
- Foster positive team dynamics, support colleagues during peak hours, and participate in cross-departmental initiatives to improve overall store performance
- Ensure accurate inventory management, maintain pristine product displays, and adhere to safety protocols
- Contribute to loss prevention efforts
- Propose creative solutions to enhance customer experience, streamline operations, and boost sales
- Adapt quickly to new technologies and procedures
Cage Cashier
Golden Nugget Hotel & Casino
09.2024 - 10.2024
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Issued players card to customers
Frontlines Cashier
Navy Exchange
10.2024 - 02.2025
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Performed price checks promptly to maintain an efficient checkout process while verifying accuracy in pricing data entry system.
- Balanced cash registers accurately at the end of each shift, ensuring proper accounting of sales.
- Managed high volumes of customers during peak hours, maintaining composure and professionalism under pressure.
- Processed various forms of payment securely, including cash, credit cards, and gift cards.
- Handled customer complaints calmly and professionally, finding solutions that benefited both the customer and the store.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized items on shelves to help customers locate products easily and quickly.
Casino Cage Cashier
Treasure Bay Casino and Hotel
02.2025 - Current
- Processed cash transactions efficiently, ensuring accurate exchanges and customer satisfaction.
- Managed customer inquiries and resolved issues promptly to enhance service experience.
- Maintained accurate cash drawers, performing regular reconciliations and audits for error prevention.
- Collaborated with security to prevent discrepancies and ensure compliance with gaming regulations.
- Implemented streamlined processes for faster transaction times, enhancing overall efficiency at the cage.
- Monitored gaming activity for suspicious behavior, reporting incidents to appropriate authorities as needed.
- Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
- Safeguarded casino assets through diligent attention to detail, quickly identifying counterfeit currency or fraudulent activities when present.
- Enhanced casino customer satisfaction by providing timely and professional assistance with financial transactions.
- Constructed strong relationships with repeat patrons, fostering trust while maintaining professionalism at all times.
- Assisted customers with credit applications, verifying necessary information and completing required paperwork efficiently.
Education
Associate of Science - Graphic Design
Ocean County College
Toms River, NJ05.2024
High School Diploma -
Sigonella Middle High School
Sigonella, Italy06.2021
Skills
- Toddler-Preschool Age-Group Experience
- Communication
- Interpersonal Skills
- Computer
- Microsoft Office
- Software Instruction
- Work Ethic
- Dependable
- Customer Service
- Stocking
- Receiving
- Cash Handling
- Time Management
- Cash Register Operation
- Credit card processing
- Anti-money laundering
- Transaction recording
- Transaction accuracy
- Casino regulations
- Check cashing
- Cash balancing
- Attention to detail
Timeline
Casino Cage Cashier
Treasure Bay Casino and Hotel
02.2025 - Current
Frontlines Cashier
Navy Exchange
10.2024 - 02.2025
Cage Cashier
Golden Nugget Hotel & Casino
09.2024 - 10.2024
Sales Associate
Navy Exchange
07.2022 - 06.2024
School Age Program Assistant
MWR Sigonella
06.2019 - 09.2019
Associate of Science - Graphic Design
Ocean County College
High School Diploma -
Sigonella Middle High School